Infrastructure Engineer

Commercial Services Group; West Malling; On-site; GBP 30,000; Full time

Job summary

A leading public service organization in West Malling is seeking an Infrastructure Engineer to deliver IT solutions for educational settings. The role entails working on both on-premise and cloud environments, providing consultancy, and ensuring effective IT support. Strong communication, troubleshooting skills, and relevant IT experience are required. This position offers a competitive salary of £30,000 per annum alongside various benefits including 25 days of annual leave and a pension scheme.

Benefits

25 days annual leave

Life assurance cover (4x salary)

Pension scheme with min 3% employer contribution

Retail and gym discounts

Health cash plan

Wellbeing programme

Qualifications

• Experience with networks (WAN, LAN, Wi-Fi) required.
• Practical knowledge of classroom tech is a plus.
• Driving license and business insurance essential.

Responsibilities

• Deliver and support on-premise and cloud-based solutions.
• Provide technical consultancy and generate new business opportunities.
• Diagnose complex IT issues and collaborate with suppliers.

Skills

Strong communication skills

Troubleshooting skills

Customer-focused approach

Knowledge of ITIL framework

Education

Relevant IT qualifications or equivalent experience

Tools

Windows Servers

M365

CCTV systems

Job description

Overview

Location: West Malling

Salary/package: £30,000 per annum

Contract type: Permanent

Hours: Full time

Join our expert team as an Infrastructure Engineer, where you'll work with a wide range of technologies to deliver top quality IT solutions and services to schools and education settings. This is a hands-on and quite varied role offering the chance to work on impactful projects across on-premise and cloud environments.

Who we are

The role sits within EIS, one of the key commercial brands within Commercial Services Group - one of the largest, local authority-owned trading organisations in the UK. EIS delivers expert IT solutions, services and support to schools and other educational establishments, helping them to harness the power of technology to improve learning outcomes and operational efficiency. As part of CSG, you'll be working in a fast, connected, customer-led business that's insight driven and committed to making a difference.

Why this role matters

This role ensures schools and education customers receive reliable, secure and effective IT infrastructure and support. From maintaining networks and cloud platforms to advising on best practice and delivering proactive support, you'll play a crucial part in enabling technology-led learning environments.

What you'll be doing

• Deliver and support on-premise and cloud-based solutions for education customers.
• Work on large, complex infrastructure projects to agreed timelines and budgets.
• Provide technical consultancy to customers, offering expert advice and generating new business opportunities.
• Attend sites to deliver proactive technician services and ensure service levels are met.
• Provide 3rd line support during peak times, resolving incidents through the EIS Service Desk.
• Diagnose and investigate complex IT issues, collaborating with colleagues and suppliers as needed.
• Liaise with third-party contractors to ensure successful delivery of technical services.
• Identify IT risks and recommend actions to mitigate them in partnership with the Team Manager.
• Deliver remote support when not on-site, ensuring accurate documentation and issue tracking.
• Support wider ICT and project teams when required.

What we're looking for

• Relevant IT qualifications or equivalent experience.
• Experience with networks (WAN, LAN, Wi-Fi), Windows Servers, M365, user devices, and print setups.
• Strong communication and troubleshooting skills, with the ability to manage stakeholder expectations.
• Practical knowledge of classroom tech and school-specific software (e.g. MIS systems, CCTV).
• Proven ability to prioritise workloads, solve problems, and work well under pressure.
• Customer-focused approach, with a drive to maintain quality and improve service delivery.
• Knowledge of ITIL framework, EIS service portfolio, and Dynamics 365 (desirable).
• Full UK driving licence and business insurance is essential for this role.

What you'll get in return

• Salary of £30,000 per annum
• 25 days annual leave
• Life assurance cover (4x salary)
• Pension scheme with min 3% employer contribution
• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
• Volunteer days and access to a comprehensive wellbeing programme
• Tailored learning and development support with real opportunities to progress

Why CSG?

Commercial Services Group (CSG) is the UK's largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.

We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.

CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.