Income Finance Coordinator

Robertson Bell; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A respected housing organisation in Birmingham is seeking an Income Finance Coordinator to oversee the income cycle, manage debtor balances, and support billing functions. This role offers a unique opportunity to contribute to a meaningful mission while advancing your career in finance. The ideal candidate will have experience in Accounts Receivable and strong analytical skills. Full-time position with in-office requirements, Monday to Friday.

Qualifications

• Experience in Accounts Receivable, Credit Control, or Income Management.
• Strong numeracy, analytical ability, and attention to detail.
• Confident using Excel and financial/ERP systems.
• Able to communicate clearly with a range of stakeholders.
• Organised, able to prioritise effectively and meet deadlines.
• Proven track record of resolving payment queries.

Responsibilities

• Own the income cycle, ensuring accurate invoicing and record-keeping.
• Drive cash collection by monitoring debtor balances and reconciling payments.
• Produce debtor reports and conduct bad debt monitoring.
• Build relationships with tenants and manage queries.
• Safeguard compliance with policies and support process improvements.

Skills

Accounts Receivable

Credit Control

Numeracy

Analytical Ability

Excel

Communication

Job description

Are you a finance professional with a passion for growth and a drive to make a difference? Do you want to take ownership of billing, debtor management, and reconciliations while supporting a housing provider with a unique social mission?

We are delighted to be recruiting an Income Finance Coordinator for a respected housing organisation. This is a newly created role that offers the chance to shape the income and receivables function, play a key role in ensuring accurate billing and timely collections, and directly support the organisation’s mission of providing safe, high-quality homes for vulnerable people. With clear career progression, exposure to large-scale housing finance, and a collaborative, empowering culture, this is the perfect role for someone eager to grow and make their mark.

In this Income Finance Coordinator position, you will:

Own the income cycle – Take charge of invoicing rents, service charges, and recoverable costs, ensuring every bill is accurate and every record up to date in the finance system.

Drive cash collection – Monitor debtor balances, allocate high-volume receipts, reconcile payments, and proactively resolve discrepancies to keep income flowing smoothly.

Turn data into insight – Produce clear debtor reports, aged debt analysis, and bad debt monitoring, while supporting financial reporting and accurate cash flow forecasting.

Be the link with stakeholders – Build strong relationships with tenants, local authorities, managing agents, and internal teams, resolving queries quickly and ensuring payment information is always accurate.

Strengthen controls & improve processes – Safeguard compliance with financial policies, audit standards, and GDPR, while championing process improvements and supporting digital transformation projects.

Why this is an exciting opportunity

This is more than an accounts role — it’s a chance to join a housing provider at a pivotal moment of growth. You’ll gain exposure to high-value transactions, complex remittance processes, and digital transformation projects, while being trusted to take ownership and deliver results. With clear progression opportunities towards a more senior income/finance role, this position is ideal for someone who wants to grow with the organisation and contribute to a meaningful mission.

The successful candidate will:

• Bring experience in Accounts Receivable, Credit Control, or Income Management.
• Demonstrate strong numeracy, analytical ability, and attention to detail.
• Be confident using Excel and financial/ERP systems.
• Communicate clearly with a range of stakeholders, both written and verbal.
• Be organised, able to prioritise effectively, and meet deadlines.
• Have a proven track record of resolving payment queries with external stakeholders.

Based in Birmingham, this is a full-time, permanent position that requires five days a week in the office (9am–5pm, Monday to Friday).

Applications will be reviewed on a rolling basis, so early applications are encouraged.