In-Branch Customer Experience Specialist

HSBC; Lampeter; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global bank is seeking a Customer Service Representative in Lampeter, UK. This role involves delivering exceptional customer service, processing transactions, and educating clients about self-service banking. The bank offers a starting salary of £24,000 with extensive benefits, including over six weeks of holiday, healthcare, and pension contributions. A commitment to diversity and inclusion is paramount to their workplace culture, ensuring a welcoming environment for all applicants.

Benefits

Over six weeks’ holiday

BUPA Healthcare

Life Assurance

Market-leading employer Pension contribution

Access to employee discounts

Qualifications

• Ability to take ownership of customer enquiries through to resolution.
• Passion for delivering outstanding customer experiences.
• Willingness to receive and adapt to training.

Responsibilities

• Provide exceptional face-to-face customer service.
• Process transactions while maintaining accuracy.
• Educate customers about self-service devices and digital platforms.
• Collaborate with the team to improve banking processes.

Skills

Excellent communication skills

Customer service experience

Attention to detail

Resilience

Job description

A leading global bank is seeking a Customer Service Representative in Lampeter, UK. This role involves delivering exceptional customer service, processing transactions, and educating clients about self-service banking. The bank offers a starting salary of £24,000 with extensive benefits, including over six weeks of holiday, healthcare, and pension contributions. A commitment to diversity and inclusion is paramount to their workplace culture, ensuring a welcoming environment for all applicants.