Implementation Engineer

Global-e Online Ltd.; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading e-commerce solution provider in London seeks an Implementation Engineer to provide technical support for project delivery. Responsibilities include working with SQL, collaborating with cross-functional teams, and assisting Project Managers. Candidates should have at least 1 year of experience and strong interpersonal skills.

Qualifications

• 1+ year experience in a related field.
• Ability to troubleshoot and debug issues via Logs and DB configurations.
• Familiarity with API development and JSON syntax.

Responsibilities

• Provide technical assistance to Project Managers.
• Work with cross-functional teams for project delivery.
• Create SQL tables and write optimized queries.

Skills

SQL Table Design

SQL Querying

Troubleshooting

APIs

Interpersonal Skills

Organizational Skills

Tools

E-Commerce platforms (Shopify, Magento, Salesforce)

Job description

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide.

We are looking for a skilled Implementation Engineer. The Implementation Engineer will be part of the Professional Services team working on integrations with our clients.

As a Implementation Engineer. you will fill in the essential role of providing technical assistance to the Project manager in successfully launching new clients and day to day management of our ever-growing client base. In addition, you will be working closely with the Customer success and other teams in Global-e and supporting live client’s activities.

Responsibilities

• Be an expert of the system settings for all the Account managers, Projects, Integrations, and OPS teams.
• Working with cross-functional teams and related stakeholders in providing resolutions.
• Assisting Leader(s) in driving project delivery, identify and address project technical risks/issues. You will be required to work independently on activities end to end, including pushing for cooperation with other teams, and escalating when required.
• Performing other ad-hoc duties to support project delivery.

Requirements

Database Knowledge:

• SQL Table Design: understanding structure of SQL tables and configure to meet business and code requirements.
• SQL Querying: Proficiency in writing and optimizing SQL queries to test table configurations and ensure the system performs as expected.

Business Logic

• Ability to translate business requirements and rules into correct and efficient database.
• Troubleshooting and debugging – Ability to troubleshoot and debugging issues via Logs, Errors and DB configurations.
• Experienced in working with APIs and JSON payloads.
• Familiarity with E-Commerce platforms like Shopify, Magento, Salesforce etc. – an advantage.
• Technical Background or Orientation (such as coding skills) – a plus

General Requirements

• 1+ year experience
• Strong Interpersonal Skills: Ability to collaborate effectively with diverse teams in Operations, Technology, and other business units across all organizational levels.
• Exceptional Organizational Skills with a keen attention to detail
• Team-Oriented with a positive, collaborative attitude towards colleagues
• Ability to Meet Tight Deadlines and work efficiently under pressure
• Ambitious and Highly Motivated Self-Learner
• Capable of Managing Multiple Tasks Simultaneously in a fast-paced environment
• Experience in an Agile Environment – a bonus