Impactful Client Financial Services Officer Care Funding

Birmingham City Council; United Kingdom; On-site; GBP 28,000 - 35,000; Full time

Job summary

A local government authority in the UK is seeking Client Financial Services Officers to conduct financial assessments for individuals in care and manage direct payment systems. The role requires strong customer service skills and an understanding of financial processes. Candidates will receive comprehensive training and must provide a CV and Personal Statement detailing their qualifications. This is a permanent position, working 36.5 hours a week, offering a salary range of £28,598 to £34,434.

Benefits

Full training provided

Disability Confident Leader employer

Positive and equitable recruitment process

Qualifications

• Experience providing financial assessments for vulnerable individuals.
• Ability to process direct payments accurately.
• Strong customer service skills for internal and external clients.

Responsibilities

• Conduct financial assessments for care services.
• Provide high-quality financial services to customers.
• Administer and maintain complex financial processes.
• Act as an escalation point for unusual situations.
• Keep updated with legislation and welfare reforms.
• Contribute to minimising directorate debt.

Skills

Financial assessments

Account management

Direct payments processing

Customer service

Compliance knowledge

Team support

Job description

A local government authority in the UK is seeking Client Financial Services Officers to conduct financial assessments for individuals in care and manage direct payment systems. The role requires strong customer service skills and an understanding of financial processes. Candidates will receive comprehensive training and must provide a CV and Personal Statement detailing their qualifications. This is a permanent position, working 36.5 hours a week, offering a salary range of £28,598 to £34,434.