Hybrid Strategic Customer Success Lead | ROI & Adoption

Vermelo RPO; Southborough; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading customer success firm is seeking a Customer Success Leader to enhance customer experience and drive long-term growth. This role involves leading customer training programs, managing complex onboarding, and fostering relationships with senior stakeholders. The ideal candidate will have experience in delivering impactful training and data-driven insights connecting usage to business outcomes. A hybrid working model and comprehensive benefits are offered, making this an exciting opportunity for career progression.

Benefits

Fantastic Salary

Monday-Friday 9 am -5 pm

Hybrid working model

Free parking on site

Health Assured Employee Assistance Programme (EAP)

Private Medical Insurance

24 days of holiday plus Bank Holidays

Life Assurance (x4 salary)

Pension

Qualifications

• Strong experience in delivering customer training programs and leading executive-level sessions.
• A proven ability to build influence and trust with senior stakeholders.
• A track record of driving ROI, adoption, and structured success plans.

Responsibilities

• Leading onboarding experiences for large, complex customers.
• Delivering impactful training from workshops to virtual sessions.
• Creating high-quality training content for global adoption.

Skills

Customer training programs

Building influence with stakeholders

Driving ROI

Presentation skills

Managing complex onboarding

Data-driven mindset

Communication skills

Job description

A leading customer success firm is seeking a Customer Success Leader to enhance customer experience and drive long-term growth. This role involves leading customer training programs, managing complex onboarding, and fostering relationships with senior stakeholders. The ideal candidate will have experience in delivering impactful training and data-driven insights connecting usage to business outcomes. A hybrid working model and comprehensive benefits are offered, making this an exciting opportunity for career progression.