Hybrid CX & Accounts Executive

Brook Street; Cardiff; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A staffing agency in Cardiff is seeking a Customer Experience Executive to ensure top-tier service delivery and account management for key clients. In this hybrid role, you will manage relationships, coordinate technical support, and resolve customer issues efficiently. A strong background in customer service, technical insight, and excellent communication skills are essential. The company offers competitive salary, annual leave, bonus, and various employee benefits. This is a permanent full-time position.

Benefits

Competitive salary

25 days' annual leave

Quarterly bonus of 10%

Life insurance

Cycle to Work scheme

Subsidised gym membership

Health and wellbeing resources

Employee discounts

Qualifications

• Proven background in customer service or account management.
• Technically minded with a proactive approach.
• Strong communication and relationship building skills.

Responsibilities

• Manage and develop relationships with key accounts.
• Act as main contact for client service and technical needs.
• Coordinate field engineers to meet service agreements.

Skills

Customer service background

Technical problem-solving

Strong communication skills

Proficiency in ERP or CRM systems

Microsoft Excel

Job description

A staffing agency in Cardiff is seeking a Customer Experience Executive to ensure top-tier service delivery and account management for key clients. In this hybrid role, you will manage relationships, coordinate technical support, and resolve customer issues efficiently. A strong background in customer service, technical insight, and excellent communication skills are essential. The company offers competitive salary, annual leave, bonus, and various employee benefits. This is a permanent full-time position.