HR Shared Services Manager — Lead Operations & Service Excellence

Artis Recruitment Ltd; Bristol; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading recruitment company in Bristol is seeking an experienced HR Shared Service Manager to establish and enhance HR services across the organization. This full-time role involves overseeing HR operations, managing a team, and ensuring compliance with HR processes. The ideal candidate has strong leadership experience in HR services and a focus on customer satisfaction. The position offers a salary range of £40,000 to £45,000 along with a comprehensive benefits package, including generous pension and holiday allowances, and various discounts.

Benefits

Generous pension

Holiday allowance

Free parking

Subsidised gym

Restaurant discounts

Retail discounts

Qualifications

• Proven experience in HR Shared Services or HR Operations leadership.
• Strong knowledge of HR processes and legislation.
• Experience managing team performance against KPIs.
• Confidence with HR systems and reporting tools.
• Strong communication and stakeholder management skills.
• Customer-focused approach with a continuous improvement mindset.

Responsibilities

• Lead daily operations of the HR Shared Services Centre.
• Manage performance against KPIs and SLAs.
• Oversee end-to-end recruitment and screening.
• Coach and develop a team of HR Shared Services Assistants.
• Build relationships with managers and stakeholders.
• Optimize HR operational processes and use HR systems.
• Contribute insights to the senior leadership team.

Skills

HR Shared Services Leadership

HR Processes & Employment Legislation

KPI Management

HR Systems Usage

Communication Skills

Stakeholder Management

Problem Solving

Continuous Improvement Mindset

Customer Focus

Tools

Workday

Job description

A leading recruitment company in Bristol is seeking an experienced HR Shared Service Manager to establish and enhance HR services across the organization. This full-time role involves overseeing HR operations, managing a team, and ensuring compliance with HR processes. The ideal candidate has strong leadership experience in HR services and a focus on customer satisfaction. The position offers a salary range of £40,000 to £45,000 along with a comprehensive benefits package, including generous pension and holiday allowances, and various discounts.