HR Services Administrator

Avanti West Coast; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading transportation provider in Birmingham is seeking a proactive HR Services Administrator to join their HR team. This role involves being the first point of contact for HR queries, maintaining records in the HR system, and managing essential administrative tasks. The ideal candidate is detail-oriented and has strong communication skills. You will join a supportive team dedicated to delivering exceptional HR services.

Benefits

Final salary pension

Free travel on Avanti West Coast

Privilege Travel card

30 days holiday

10 free journeys on other First Group Train Operators

Qualifications

• Experience in HR services or administration is preferred.
• Excellent communication skills for addressing HR queries.
• Detail-oriented with strong organizational abilities.

Responsibilities

• Be the first point of contact for HR queries.
• Maintain accurate records in the HR system.
• Manage essential admin tasks ensuring compliance.

Job description

Overview

Posted 12 September 2025 | Location: Birmingham | Job type: Permanent - Full Time | Reference: 036253 | Job Function: Headquarters

Are you passionate about delivering exceptional HR service and supporting colleagues across the employee lifecycle? We’re looking for a proactive and detail-oriented HR Services Administrator to join our HR team and help us provide a high-quality, professional first-line HR service.

As an HR Services Administrator for Avanti West Coast, you will:

• Be the first point of contact for HR queries, offering clear, confident guidance on policies and procedures.
• Maintain accurate records in our HR system (People XD) and support key lifecycle processes like onboarding, contract changes, and leaver administration.
• Manage essential admin tasks including ID cards, pension support, and visa documentation ensuring compliance every step of the way.
• Provide flexible HR support, protect confidentiality, and help us continuously improve how we work.

If this opportunity excites you then we want to hear from you!

Please upload a CV with your application.

Benefits

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operator fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

At Avanti West Coast, we value the differences that make each of us outstanding. Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close-knit team. We’re committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted, and put to good use.

Values

• Passionate - We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
• Committed - We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders, and the industry.
• Integrity - We believe in taking responsibility for our actions and decisions to ensure we do the right thing even when it is difficult and hold others accountable for doing the same.
• Ambitious - We strive to be the best and are curious to new ways of working within our business and the wider industry.
• Authentic - We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.