Housing Support Assistant

Sanctuary; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A not-for-profit housing organization in Birmingham seeks a Housing Support Assistant to oversee on-site management and ensure effective housing services. The ideal candidate will have experience with tenancy services, a relevant NVQ qualification, and good IT skills. You will help maintain occupancy levels while supporting compliance and building relationships. Benefits include at least 25 days of paid holiday, pension schemes, and various professional development opportunities, making it rewarding and meaningful work.

Benefits

At least 25 days paid holiday

Pension scheme with employer contributions

Online discounts and rewards

Health and well-being plans

Life assurance

Flexible working opportunities

Tax efficient savings through Cycle to Work scheme

Learning and development opportunities

Qualifications

• Experience in delivering tenancy services is essential.
• Ability to manage workload effectively and meet deadlines required.
• Basic IT skills, particularly with Microsoft Office, needed.
• Literacy and numeracy equivalent to Grade C English and Maths GCSE are necessary.

Responsibilities

• Provide management and supervision of the supported housing service.
• Assist with tenancy and voids management to maintain occupancy levels.
• Support and promote compliance with safeguarding policies.
• Build and maintain relationships with customers and stakeholders.
• Manage supplies, furniture, and equipment procurement.
• Maintain effective filing systems and relevant data.
• Contribute to projects and change programmes.

Skills

Previous experience delivering tenancy services

Experience working to deadlines and prioritising workload

Basic knowledge of Microsoft Office packages

Literacy and numeracy to Grade C GCSE

NVQ2 or equivalent in relevant area

Ability to extract and interrogate data

Experience in use of housing management systems

Full valid UK driving licence

Education

Grade C English and Maths GCSE

NVQ2 or equivalent in relevant area

Tools

Microsoft Office packages

Job description

Housing Support Assistant

To cover all Birmingham Intensive Housing Management Schemes (Base location is Birmingham)

£13.34 per hour

37.5 hours per week and 22.5 hours per week available

Sanctuary Supported Living is delighted to be recruiting for a Housing Support Assistant across the Birmingham area.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day.

And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Housing Support Assistant will include:

• Providing onsite management and supervision of the supported housing service ensuring the delivery of an effective, enhanced, housing management service
• Assisting with tenancy and voids management and maintaining occupancy levels
• Supporting and promoting compliance with safeguarding policies and procedures
• Building and maintaining relationships with customers and internal and external key stakeholders
• Managing the procurement and availability of supplies, furniture, and equipment
• Recording and updating relevant data, maintaining effective filing systems
• Contributing to special projects and change programmes as appropriate

Skills and experiences:

• Previous experience delivering tenancy services
• Experience working to deadlines and prioritising workload
• Basic knowledge of Microsoft Office packages
• Literacy and numeracy to the equivalent of Grade C English and Maths GCSE
• NVQ2 or equivalent in relevant areaAbility to extract and interrogate data
• Some experience in the use of housing management systems or similar is desirable
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you:

• At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job reference: 226437

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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