Housing Services Manager / Management Operations

AWD online; Wokingham; On-site; GBP 59,000 - 65,000; Full time

Job summary

A well-established organisation in Wokingham is seeking an Income & Housing Services Manager to lead housing management services. The ideal candidate will have significant management experience, expertise in housing operations, and a strong track record in delivering effective housing management. This full-time role offers a salary of £59,009 - £64,673 per annum plus benefits, including generous annual leave and pension schemes.

Benefits

Generous annual leave

Excellent local government pension scheme

Employee assistance programme

Access to a free onsite gym

Salary sacrifice schemes for cars and cycles

Qualifications

• Relevant professional qualification in housing.
• Senior management experience in the housing sector is required.
• Proven ability to drive service improvements.

Responsibilities

• Provide leadership and governance across housing management.
• Collaborate with partners to shape housing strategy.
• Lead housing management and income collection teams.

Skills

Leadership

Housing management expertise

Communication skills

Budget management

Regulatory knowledge

Education

Professional qualification in housing (CIH Level 4 or above)

Job description

Income & Housing Services Manager who has previous management experience within the housing sector, with a strong track record of delivering housing management services and leading teams, is required for a well-established organisation based in Wokingham, Berkshire.

IS THIS YOU?

Have you worked as a Housing Operations Manager, Housing and Tenancy Manager, Strategic Housing Manager, Housing Service Delivery Manager, or in a similar role?

If so, we’d love to hear from you.

SALARY: £59,009 - £64,673 per annum + Benefits

LOCATION: Wokingham, Berkshire

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37 hours per week

JOB OVERVIEW

We have a fantastic new job opportunity for an Income & Housing Services Manager with previous management experience within the housing sector, a strong track record of delivering housing management services, and experience leading teams.

As an Income & Housing Services Manager, you will be responsible for the leadership, direction, and performance of Housing Management services to residents living in council housing or homes provided by council-owned companies, for people in all tenures, and supporting the wider housing service in the council.

You will play a key role in ensuring the organisation remains compliant with new regulatory requirements, including those under the Social Housing Regulation Act, while helping to shape the delivery of the Housing Improvement Programme.

DUTIES

• Provide strategic leadership, direction, and governance across housing management, ensuring services meet regulatory requirements and achieve high customer satisfaction.
• Collaborate with senior leaders, partners, and stakeholders to shape housing strategy, set KPIs, and drive continuous improvement.
• Lead, develop, and support housing management, housing support, and income collection teams to deliver high-performing, customer-focused, and compliant services.
• Drive performance and financial management, including income collection, tenancy sustainment, and minimizing rent and void losses to maximize housing supply.
• Develop and implement policies, change programmes, and digital services that improve efficiency, innovation, and resident engagement.
• Champion resident involvement by establishing accessible systems and processes that empower tenants to influence service delivery and neighbourhood outcomes.
• Lead recruitment, development, and performance management of staff, fostering a culture of learning and innovation.
• Identify, monitor, and manage strategic risks and issues affecting the Housing Improvement Programme and broader housing outcomes.

CANDIDATE REQUIREMENTS

• A relevant professional qualification in housing (CIH Level 4 or above, ideally Level 5, or equivalent).
• Senior management experience within the housing sector, with a strong track record of delivering housing management services.
• Experience leading teams to achieve high performance and excellent customer outcomes.
• Proven ability to drive service improvements, deliver efficiencies, and enhance customer experience.
• Strong knowledge of housing management best practice, regulatory, legislative, and policy environment affecting social housing.
• Excellent communication and partnership skills to engage residents, colleagues, councillors, and external partners.
• Ability to manage budgets, risks, and priorities while ensuring compliance and accountability.
• Willingness to travel across the borough, participate in out-of-hours responses, and attend evening meetings.

BENEFITS

• Generous annual leave of 31 days (rising to 36 days after 5 years), plus Bank Holidays.
• Excellent local government pension scheme.
• Employee assistance programme with 24/7 wellbeing helpline.
• Local & lifestyle discounts.
• Access to a free onsite gym at Shute End office.
• Salary sacrifice schemes for cars and cycles.
• And much more!

APPLY TODAY…

By submitting your application, you consent to your details being shared with our client for this purpose.

JOB REF: AWDO-P13786

Full-Time, permanent roles based in Wokingham, Berkshire. Multi-job board advertising and CV sourcing services provided by AWD online.

AWD online specialises in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

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