Housing Resolution Officer, North London

Pertemps; Enfield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Housing Resolution Officer for a temporary role in Enfield. The candidate will handle inbound enquiries related to Council services, requiring strong customer service skills and experience in a Local Authority housing environment. This position involves working in a call centre and offers flexible working arrangements post-training.

Benefits

Dedicated consultant access to roles

Easy online registration

Referral schemes and incentives

Ongoing compliance management

Prompt payroll

Qualifications

• Experience in a similar role in a Local Authority Housing setting.
• Experience working with housing systems preferred.

Responsibilities

• Handle inbound enquiries from the public related to Housing and Council services.
• Promote a positive, professional attitude in a fast-paced call centre.
• Attend a 2-week training course in the office and/or home.

Skills

Strong customer service skills

Experience in a housing-related role

Experience in a call centre environment

Experience working with Housing Repairs

Job description

Housing Resolution Officer, North London

Pay rate: to £22.01 per hour

Contract: Temporary role, Local Authority Housing

Pertemps are recruiting for an experienced Housing Resolution Officer in Enfield. You will need to have experience in a similar role in a Local Authority Housing setting.

Overview

Housing Resolution Officers answer queries on the phone related to Council-wide enquiries. This is an inbound customer service role in a fast-paced call centre environment. A positive attitude and strong customer service skills are essential. Experience working in a call centre is required.

Responsibilities

• Handle inbound enquiries from the public related to Housing and Council services.
• Promote a positive, professional attitude in a fast-paced call centre.
• Utilise experience with Housing Repairs and knowledge of housing systems.
• Experience with a housing system is required; knowledge of Northgate Housing system is preferred but not essential.
• Work on a rota basis with flexible working from home and office locations.
• Attend a 2-week training course (classroom and shadowing) in the office and/or home.
• 3 days per week working from home, 2 days in the office after training is completed.

Requirements

• Strong customer service skills.
• Experience in a housing-related role within a Local Authority setting.
• Experience in a call centre environment.
• Experience working with Housing Repairs; familiarity with housing systems.

Benefits / Additional information

• Dedicated consultant with access to roles across the UK.
• Easy online registration process.
• Referral schemes and incentives.
• Ongoing compliance managed for you.
• Prompt and reliable payroll and more.

Please contact Graham Leatham at 07484 513909 or email [e-mail] for more information.

We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector and this isn’t the role for you, contact us about other roles.