Housing Engagement Support Worker

YMCA Norfolk; Norwich; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community support organization is seeking a Housing Engagement Worker in Norwich. You will provide tailored support to young people, helping them develop essential life skills for independent living. Responsibilities include personal support plans, facilitating assessments, and assisting with recruitment of Supported Lodgings Providers. The ideal candidate will have experience working with vulnerable young people and a commitment to inclusive values. This role offers generous benefits including healthcare and training opportunities.

Benefits

Health Care Plan

34 days annual leave

Pension scheme after 3 months

Training opportunities

Staff discounts

Qualifications

• Experience in housing or support services with young people.
• Ability to assist in recruitment and support planning.
• Knowledge of safeguarding frameworks.

Responsibilities

• Support young people through personalised support plans.
• Facilitate referrals and move-on planning.
• Assist in recruiting Supported Lodgings Providers.

Skills

Experience working in housing or support services with vulnerable young people

Strong communication skills

Emotional resilience

Ability to carry out needs and risk assessments

Knowledge of housing legislation

Commitment to inclusive values

Job description

Overview

As a Housing Engagement Worker, you'll work directly with young people and their hosts to provide tailored support, helping residents develop essential life skills and move towards independent living. You'll also play a key role in supporting the recruitment and development of Supported Lodgings Providers, ensuring they feel confident and equipped to offer high-quality care.

Responsibilities

• Support young people through personalised support plans and life skills development
• Facilitate referrals, assessments, inductions and move-on planning
• Promote positive activities and co-production opportunities
• Help young people understand their rights and responsibilities in housing
• Assist in recruiting and supporting Supported Lodgings Providers
• Work closely with external agencies to ensure holistic support
• Be based at YMCA My Place Hostel alongside the Norwich Community Housing team and participate in a rota of shifts covering core hours 9.00am – 7.00pm, Monday – Saturday, over 365 days of the year, generally totaling 22.5 hours per week across 3 days

Qualifications

• Experience working in housing or support services with vulnerable young people
• Strong communication skills and emotional resilience
• Ability to carry out needs and risk assessments and support planning
• Knowledge of housing legislation and safeguarding frameworks
• A full UK driving licence with access to transport
• A commitment to YMCA Norfolk's inclusive and values-led approach
• Written references will be obtained for the successful candidate covering the previous 5 years of employment; the offer is subject to satisfactory references (two references typically required; character references may be sought where applicable)

Benefits

• Health Care Plan
• 34 days (pro rata) per annum inclusive of Bank and Public Holidays
• An additional day of annual leave (pro rata) after 5 and 10 years of continuous Long Service
• Access to contributory stakeholder pension scheme after 3 months
• Health and wellbeing events and activities
• Family friendly policies
• In-service training opportunities and bursaries investing in your development
• Annual staff day and staff awards
• Death in service benefit of 2 x annual salary
• Regular line management and support
• Staff discount at Williams Kitchen Café, Explorers Soft Play & Muddy Puddles Nursery