Housing Concierge

Home Group; Blyth; On-site; GBP 25,000; Full time

Job summary

A housing services provider in Blyth is seeking a Housing Concierge to support customers, including those with complex care needs. This role ensures safety through patrols, handles emergencies, and creates a welcoming community. The ideal candidate is calm under pressure and passionate about supporting vulnerable individuals. Competitive salary and excellent benefits provided.

Benefits

34 days leave, pro-rated

Paid time off for volunteering

Matching pension contributions up to 7%

Health cash plan

Career path with development

Supermarket discounts

Travel expenses

Qualifications

• Experience in public service is a bonus.
• Confident using technology for CCTV and customer support.

Responsibilities

• First line of support when the wider team is unavailable.
• Ensure building safety through patrols and checks.
• Handle incidents and emergencies effectively.
• Maintain a calm and welcoming environment.

Skills

Calm under pressure

Strong communication skills

Support for vulnerable people

Observant

Team player

Job description

Overview

Blyth — Permanent, Full Time (37.5 hpw)

Earn £12.60 per hour (Salary £24,638 per annum)

We can't sponsor you due to certificate limits. We review this regularly.

Home Group: Housing Concierge role focused on supporting customers, including those with complex care needs, ensuring their safety and creating a welcoming community.

What’s in it for you?

• 34 days leave, pro-rated (including bank holidays and a “me day”)
• Paid time off for volunteering
• Matching pension contributions (up to 7%, with life assurance of 3x Basic Salary)
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses
• Colleagues matter — recognised as a Great Place to Work for wellbeing

Typical duties

• First line of support when the wider team or networks aren’t available
• Ensure building safety through patrols, fire door checks, locks and security checks
• Think on your feet to handle incidents, from suspicious activity to emergencies
• Pitch in with cleaning and tidying when needed
• Help create a calm, safe, and welcoming environment for residents

Note: If you want a purely quiet night security job, this role may not be for you.

Job details

• Two week (rolling) rota between the hours of 08:00 and 20:00
• Although you’ll lone work, we do get together regularly for training and team meetings
• Confident using technology for CCTV, records and customer support
• You’ll need an Enhanced DBS check done and we pay for that

You bring

• Calm under pressure with strong communication skills
• Passionate about supporting vulnerable people (public service experience a bonus)
• Sociable, observant, and quick to spot changes in behaviour
• Confident stepping in before issues escalate, handling situations sensitively
• A team player who’s also comfortable working alone, backed by our out of hours team
• To get from A to B, you’ll need a vehicle insured for business purposes. We’ll pay your mileage

A place where you belong

We support diverse colleagues and have internal networks to help everyone thrive. If you need reasonable adjustments at recruitment, please contact [e-mail]