Hostels Manager

London Borough of Redbridge; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A local government authority in Ilford is looking for a Hostels Manager to oversee hostel operations and manage staff within a diverse environment. The ideal candidate will have experience in premises management, excellent interpersonal skills, and the ability to manage budgets. Responsibilities include ensuring compliance with the licence agreement, providing customer-focused services, and managing 24/7 cover at hostels. This role is crucial during a period of regeneration and investment in East London.

Qualifications

• Experience in premises management within hostel/residential settings.
• Ability to interpret financial information.
• Experience managing and motivating a team.

Responsibilities

• Uphold the licence agreement between the Council and hostel residents.
• Manage staff resources for hostel accommodation.
• Participate in providing 24/7 cover at the hostels.
• Develop and manage staff rotas for service efficiency.
• Provide a customer focused service, ensuring awareness of diversity and equality.

Skills

Interpersonal skills

Communication

Negotiation

Budget management

Team management

Customer service

Diversity awareness

Job description

Permanent - Full Time

Location: Lynton House, Ilford

This is an exciting time for the London Borough of Redbridge; we are at the heart of regeneration and change in East London, with unprecedented investment in the area expected in the next few years and Cross Rail will open up new opportunities for new homes and jobs. We benefit from excellent transport links across London and Essex and our offices, based in Ilford, are only 9 minutes from Stratford and 18 minutes from Liverpool Street, in the heart of the city.

We are looking for a hard-working enthusiastic person with experience of premises management within hostel/residential settings, for the post of Hostels Manager. With excellent interpersonal skills and ability to communicate, negotiate and liaise effectively with both private and public-sector organisations. Ability to interpret financial information and assist in the management and monitoring of budgets.

The Role

• To represent the Council in upholding the licence agreement between the Council and the hostel residents.
• Manage staff resources to deliver hostel and other short-term accommodation when needed.
• Participate in the provision of 24/7 cover at the hostels and manage the emergency out of hours provision.

Duties include:

• Managing and motivating a team, carrying out supervision and appraisals, and ensuring targets are met. Ability to deal with a wide range of personnel issues including recruitment, training and disciplinary procedures.
• Developing, improving and managing staff rotas to ensure the needs of the service are met efficiently and effectively.
• Providing a sensitive, customer focused service that incorporates awareness of diversity and equality issues in service delivery to vulnerable clients.
• Premises Management, Health and Safety: report any complaints or concerns and take appropriate action.
• Managing occupancy/voids in the hostels, maintaining accurate occupancy records.
• Working with homeless/vulnerable client group or individuals, ability to establish and maintain effective relationships with people from diverse backgrounds.

Knowledge

• Housing and Homelessness issues.
• Safeguarding vulnerable adults and children.
• Health and Safety in residential settings.

Redbridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. These posts will require an enhanced DBS disclosure check and references may be taken up prior to interview.

To apply

To apply for this post please complete the online application form and attach your CV and a Covering Letter addressing how you meet the criteria for the role as stated in the person specification.

All short-listed applicants will need to demonstrate proof of right to work in the UK.

We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.