Host/ FOH Team Member/ Senior Receptionist

Dishoom; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A renowned hospitality brand is seeking a Host to provide exceptional service at its London location. As a Host, you will greet guests, guide them through their experience, and ensure all details are managed with care. Ideal candidates have at least 1 year of experience in a busy environment and a passion for hospitality. This full-time role offers competitive pay, team meals, and professional development opportunities.

Benefits

Free meals every shift

Discount for dining with friends and family

Access to wellness programs

Social events and celebrations

Qualifications

• At least 1 year experience as a Host in a high-volume restaurant/bar environment.
• Strong communication skills and attention to detail.
• Desire to grow within the company.

Responsibilities

• Greet guests warmly and guide them through the dining experience.
• Provide detailed knowledge about the menu and drinks.
• Ensure guest requirements are communicated and fulfilled.

Skills

Communication

Organization

Customer service

Tools

Guest management systems

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

We are proud to be recognised as one of the best places to work in Hospitality. Looking after people is at the core of what we do and we work hard to make life at Dishoom the best it can be. Since 2010, our restaurants have celebrated the Irani cafes and all of the food and drink of Bombay. We have Dishoom Cafes across London, Edinburgh, Manchester and Birmingham. Our Permit Rooms can be found in Brighton, Cambridge and Oxford, with our newest Bar-Cafe opening in Portobello opened earlier in the Spring! Plus, we have kitchens across London to ensure our guests can enjoy our food at home!

As well as running busy sites with big teams, we also understand the importance of doing more. From planting trees with our teams in the UK & India, tying Rakhis with our guests, to our dedication to helping to feed children through Meal for a Meal. Since January 2024, we have donated 20 million meals and counting, with each Dishoomwalle contributing to 55 meals per shift!

How we\'ll support you

At Dishoom, we care about supporting you and your well-being (inside and outside of work).

With this, we tend to think about our team\'s well-being in four different ways:

Financial

• Free weekly wage advances and emergency cash.
• Access to our savings support & financial health planning tool.
• Up to 50% off when dining at Dishoom with friends and family.
• Enhanced family leave and pay, plus specific Dishoom-walle benefits for those growing little families.

Mental & Physical

• All Babus (Managers) are fully trained in mental health support & First Aid.
• Dedicated support from our confidential advice helpline - available to you or someone in your household - 24 hours a day, 365 days of the year.
• On demand GP appointments, free counselling sessions and life coaching through our wellness app.
• Free fitness sessions every month (including yoga and spin classes).
• Calling all cricket fans, we have our very own Dishoom Premier League (an in-house cricket tournament) where you get to compete with your team at Lord\'s.

Socials

• We\'re a growing company and love nothing more than bringing our teams (and families) together to celebrate everyone\'s hard work across the year.
• You\'ll be invited to our:
• Family Mela (Family summer festival)
• Huge Christmas celebration

Plus, we host regular team events across our cafes.

Team members who work at Dishoom for 5 years are invited to attend Bombay Bootcamp - an incredible once-in-a-lifetime guided tour of Bombay with our co-founders (over 200 people attended last year)!

What to expect

• Free team meals every shift, plus all the Chai you can drink!
• £16.50-£17 per hour inclusive of tronc (based on the last 3-month\'s average). We pay on a monthly basis.
• A full-time role working across 5 days, Monday - Sunday availability required.
• A weekly changing rota provided at least 6 days in advance.
• We\'re an all day dining Cafe, meaning our teams work a variety of daytime and evening shifts (not the usual always late nights!)
• Access to our award-winning training programmes and support. We focus on your development from day one and proudly promoted 211 Dishoomwalles last year!
• The usual number of days holiday a year - paid for at your usual rate. Our sites are closed Christmas Day and Boxing Day, and if you have children, we\'ll provide one extra day to take them to their first day at school.
• No uniforms here - smart casual and comfortable is key, and of course trainers are fine.

Have you got Seva?

In Dishoom, we see every team member as valuable and important to ensuring the all-around brilliant experience for our guests.

We\'re looking for friendly, attentive and organised people to join us as a Host.

As a Host:

• Greet our guests day or night with a smile that makes them instantly feel welcomed.
• Transport our guests to the Permit Rooms of Bombay, with awesome knowledge of all of our drinks, bar snacks, curries, sharing plates and well-loved Dishoom dishes.
• A natural person and a stickler for the details. You ensure clear communication to our guests and team alike, ensuring those special requirements have been taken care of.

So what are we looking for?

• Previous work experience as a Host - at least 1 year minimum, in a high volume restaurant/ bar environment, following detailed steps of service and use of guest management systems.
• A desire to to grow - we only promote our Head and Deputy Hosts from within, plus our award-winning Babu (Manager) Masterclass programme supports our teams with the tools to be our future leaders.

At Dishoom - everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities, and experiences to apply for roles with us.

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