Hospitality Service Supervisor - Front Office

LGH Hotels Management; Oxford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A reputable hospitality company in Oxford seeks a Front Desk Supervisor to ensure exceptional guest service in a busy hotel environment. The ideal candidate will have at least 12 months supervisory experience, excellent IT skills, and a positive demeanor. Responsibilities include handling check-ins, engaging with guests, and maintaining a hospitable atmosphere. The role offers a people-centric culture with great benefits and discounts for employees. Join a dynamic team dedicated to hospitality excellence.

Benefits

Employee discounts on hotel rates

Access to IHG employee room benefit programme

Shopping discounts for various services

Free meals on duty

Free parking

Qualifications

• At least 12 months of supervisory experience is required.
• Highly motivated and proactive individual is essential.
• Experience delivering exceptional hospitality service.

Responsibilities

• Welcome guests professionally and handle check-ins.
• Maintain presentable appearance and engage in communication.
• Consistently provide excellent hospitality service.

Skills

Excellent IT skills (MS Office, Financial systems)

Excellent oral and written communication skills

Experience working within a busy hotel front desk environment

Positive and engaging demeanor

Tools

Opera

Delphi

Microsoft Office

Job description

The Opportunity

Our front office teams deliver a true hospitality experience to all our guests, from welcoming them warmly to describing the hotel’s facilities, all while offering professional, friendly, and engaging service.

What You’ll Do

• Welcome with a Smile: Be a positive and engaging individual, passionate about making guests smile. Receive guests in a professional and friendly manner, handling all check-ins and inquiries.
• Be the Face of Hospitality: As the front-facing member of the team, ensure you are always presentable and engaging in positive communication with both guests and team members.
• Deliver Excellence: Consistently provide exceptional hospitality service, acting professionally at all times and ensuring every guest feels valued and welcomed.

Why Join Us

• People-Centric Culture: Our culture is all about our people. We want you to be YOU and bring your unique personality to the role.
• Create Memorable Experiences: Be part of a team dedicated to making every guest's stay special.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• YOU will have experience working within a busy hotel front desk environment (Preferred)
• At least 12 months of supervisory experience
• Highly motivated and proactive; acting with professionalism and positivity in all interactions.
• Excellent IT skills (MS Office, Financial systems) and numeracy
• Excellent oral and written communication skills
• Experienced user of Opera, Delphi, and Microsoft Office (Preferred)
• A positive and engaging demeanor.

Hotel

The Holiday Inn® Oxford hotel is ideally situated just off the A34, a mere three miles from Oxford town centre. Guests can enjoy the convenience of free parking and a short walk to the Pear Tree Park & Ride bus service, offering a quick 10-minute journey into the City Centre.

For those wishing to explore further, Oxford Parkway train station is only a five-minute drive away, providing easy access to London. Additionally, the designer outlet shopping at Bicester Village Retail Park is within easy reach.

Many of the University of Oxford’s historic buildings, such as the Radcliffe Camera and Christopher Wren’s Tom Tower, as well as the Ashmolean Museum, are within walking distance of the hotel. Guests can also take a short 10-minute drive to visit the birthplace of Winston Churchill at the Baroque Blenheim Palace

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.