Hospitality Assistant

Holroyd Howe; Tandridge; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading catering company located in Tandridge is seeking a hospitality support role to assist in delivering various events across the school. Responsibilities include overseeing hospitality service delivery, ensuring client satisfaction, and maintaining hygiene standards. Ideal candidates are detail-oriented team players and may have previous experience in hospitality. The role requires a positive and flexible attitude, with a strong commitment to customer service.

Benefits

28 days holiday

3 volunteering days

3 days grandparent leave

Enhanced maternity leave

Bespoke training opportunities

Pension & life insurance

Discounts via Perkbox App

Wellbeing hub access

Free meals while at work

Career development & HIT Apprenticeships

Qualifications

• Good attention to detail and understanding of hygiene practices.
• Team player with a positive and flexible attitude.
• Previous hospitality experience or relevant training is beneficial but not essential.
• Willingness to work in an education and high-profile catering environment is desirable.

Responsibilities

• Oversee the delivery, collection and presentation of the hospitality service.
• Ensure that all time constraints are met each and every time.
• Provide an excellent standard of client service.

Skills

Attention to detail

Team player

Positive and flexible attitude

Job description

Company Description

Why Join us?

• 28 days holiday (including bank holidays)
• 3 volunteering days to give back to causes you care about
• 3 days grandparent leave for those special family moments
• 24 weeks enhanced maternity leave
• Bespoke training & development opportunities
• Pension & life insurance
• Discounts on high street brands, cinema & holidays via the Perkbox App
• Wellbeing hub & access to employee assistance programme
• Free meals while at work
• Career development & HIT Apprenticeships for all experience levels

Job Description

The role will be supporting our hospitality supervisor to deliver all manner of events across the school. During term time this can be anything from tea and coffee in meeting rooms, packed lunches for school trips, evening events for parents or governors and staffing the bar in the school theatre. During the holidays we still have events that require catering. These can be theatre productions, weddings, summer schools or sporting events. It is a varied role that will keep you on your toes and not at all bored!

Specific Responsibilities

• To oversee the delivery, collection and presentation of the hospitality service at the location.
• To ensure that all time constraints are met each and every time.
• To ensure that the client receives the highest possible standard of hospitality.

Client Service

• To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
• To be customer focused at all times, by being visible during service periods, approachable and quick to exceed expectations in fulfilling customer needs.
• To ensure all food is presented and served in line with company standards.
• To provide an excellent standard of client service.

People

• To co‑operate with all team members and undertake duties in the hospitality areas as requested to ensure an efficient and effective service is delivered at all times.
• To treat your team members at location as you would expect to be treated.

Health & Safety, Food Safety, The Environment

• To adhere to the company’s Hygiene, Health and Safety and Environmental policies and procedures at all times.
• To attend all health and safety training courses as required.
• To rigorously follow the unit cleaning schedules.

Qualifications

• Good attention to detail and understanding of hygiene practices
• Team player with a positive and flexible attitude
• Previous hospitality experience or relevant training is beneficial but not essential
• Willingness to work in an education and high‑profile catering environment is desirable

Additional Information

We pride ourselves on:

People first

We’re a company of individuals, united in doing our best for our clients.

Great food, always

Using only the best ingredients, our food is fresh, authentic and tailored to each school, age group, and specific needs and preferences.

Food education

We educate pupils through food, encouraging them to understand and develop their own personal tastes and make informed food choices.

Respect in everything we do

Our respectful codes of conduct inform how we behave towards our clients and customers, suppliers and business partners, and each other.

Fresh thinking

New ideas for food, service and ways of working help us maintain our position as creative leaders in school catering.

You must be able to demonstrate that you have the Right to Work in the UK.

Holroyd Howe is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and young people and expect all employees to share this commitment. All roles within Holroyd Howe involve regulated activity. It is a criminal offence for individuals barred from working with children to apply for such roles. An Enhanced Disclosure and Barring Service (DBS) check, including a Barred List check will be required for all successful applicants. Shortlisted applicants will be asked to provide information about relevant criminal offences and will be subject to an online search of publicly available information. This search helps identify any issues that may affect suitability to work with children.

This appointment is offered on the return of satisfactory professional references.