Hospitality and Restaurant manager

Audley Villages; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retirement community provider is seeking an Operations Manager to ensure smooth operations and high-quality service for residents. The ideal candidate will have experience in food and beverage management, strong people management skills, and a hands-on approach. The role includes leading a team, managing compliance, and acting as deputy to the General Manager. Competitive salary and various perks are included.

Benefits

Competitive salary

Company pension scheme with 5% contribution

28 days holiday

50% discount on food and drinks

Free uniform

Qualifications

• Food, beverage and leisure club management experience in a 4* or higher hospitality environment.
• Ability to deal with all employee relations issues professionally and legally.
• Effective experience of people management including rota management, recruitment, onboarding and staff development.

Responsibilities

• Lead and manage the village team to deliver high-quality service and experience for Audley Owners and external customers.
• Act as the face of the village operation, hosting and operating to build relationships and maximise business opportunities.
• Ensure compliance with all procedures and policies.

Skills

Food, beverage and leisure club management

People management

Profit & Loss management

Project management

Flexibility

Job description

Overview

We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. Through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.

Role

As our Operations Manager you will be an integral part in the smooth running of Audley villages and you’ll lead and manage the team to ensure that Audley Owners and External Customers have the highest quality of service and experience. You will be the face of the village operation acting as host and operator, building relationships and maximising all business opportunities. You will be responsible for ensuring the Village complies with all procedures and policies and you’ll also act as a deputy for the General manager in their absence.

Responsibilities

• Lead and manage the village team to deliver high-quality service and experience for Audley Owners and external customers.
• Act as the face of the village operation, hosting and operating to build relationships and maximise business opportunities.
• Ensure compliance with all procedures and policies.
• Act as deputy for the General Manager in their absence.

The Ideal Candidate

• Food, beverage and leisure club management experience in a 4* or higher hospitality environment is a must.
• Ability to deal with all employee relations issues professionally and legally.
• Effective experience of people management including rota management, recruitment, onboarding and staff development.
• Ability to manage own Profit & Loss, controlling costs and deal with procurement and invoicing processes.
• Project management experience mainly for event planning and management (preferably).
• Hands on and flexible approach in order to be able to carry out a variety of tasks to the needs of the village.
• Warm, professional and empathetic.

In Return You Will Receive

• Work life balance
• Competitive salary
• Company pension scheme, with a 5% company contribution
• 28 days holiday (inclusive bank holidays)
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• Excellent learning and development opportunities
• Free membership to our employee discount portal with access to discounts at all major retailers
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme
• Free uniform and a lot more…

Equal Opportunity

Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’.