Homelessness Triage / First Response Officer

Adecco; London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A recruitment agency is seeking a Homelessness Triage Officer in London. This full-time role involves conducting assessments and providing assistance to individuals facing homelessness. Candidates should have a good knowledge of relevant legislation and strong customer service skills. The position offers an hourly pay rate of £18 to £23.28, with a hybrid work pattern.

Benefits

Comprehensive training and development opportunities

Supportive and inclusive work environment

Collaborative team culture

Qualifications

• Experience in housing advice or homelessness services is essential.
• Strong organizational and time management skills are required.
• Proficiency in IT applications for data processing and management is a must.

Responsibilities

• Conduct pre-assessment interviews for individuals in housing need.
• Assess homeless individuals in person and ensure documentation.
• Provide advice on housing options and tenancy rights.
• Maintain accurate records of interactions and advice given.
• Collaborate with team members to deliver effective solutions.

Skills

Knowledge of the Homelessness Reduction Act

Customer service skills

Organizational skills

Verbal communication skills

Written communication skills

Tools

Housing system (NEC)

Job description

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Homelessness Triage / First Response Officer, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5367e5350b7b

Job Views:

32

Posted:

25.08.2025

Expiry Date:

09.10.2025

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Job Description:

Adecco are supporting a London Borough Council in a service role as a Homelessness Triage Officer

- Contract Type: Temporary

- Working Pattern: Full Time, 36 hours per week, Monday to Friday

- Location: South West London office, HYBRID

- Hourly Rate: £18 p/h PAYE - £23.28 p/h umbrella (increases after 12 weeks to £24.17 p/h umbrella)

About Our Client:

Our client is a London Borough Council. They are dedicated to providing assistance and support to individuals facing homelessness or housing insecurity. They have a strong commitment to ensuring that everyone has access to safe and secure housing.

• Comprehensive training and development opportunities
• Supportive and inclusive work environment
• Collaborative team culture

Responsibilities:

As a Homeless Triage Officer, you will:

• Conduct pre-assessment interviews to provide advice and assistance to individuals in housing need or at risk of homelessness
• Assess homeless individuals in person, ensuring necessary documentation is provided
• Provide comprehensive advice on various housing options and tenancy rights
• Conduct initial assessments to determine eligibility and identify homelessness
• Offer advice and assistance to prevent homelessness, including online housing options and referrals
• Ensure accurate and up-to-date records of all interactions and advice given
• Collaborate with other team members and stakeholders to deliver effective solutions
• Stay up to date with relevant legislation and policies pertaining to homelessness and housing

Essential Knowledge, Skills, Qualifications, and Experience:

• Working knowledge of the Homelessness Reduction Act and Part VII of the Housing Act
• Detailed knowledge of housing benefit, council tax benefit, security tenure, homelessness advice, and case management
• Experience in dealing with customers both in person and through various communication channels
• Previous experience in housing advice or homelessness services
• Strong organisational and time management skills
• Excellent written and verbal communication skills
• Proficient in using IT applications for data processing and management

Desirable Knowledge, Skills, Qualifications, and Experience:

• Familiarity with welfare benefits and domestic abuse services
• Checking Section 21 validity
• Additional training or certifications in housing-related fields

Technologies:

• Housing system (NEC)

How to Apply:

To apply for the position of Homeless Triage Officer, please submit your updated CV, outlining your relevant experience and suitability for the role.

We welcome applications from all qualified candidates and are committed to promoting diversity and inclusivity in our workforce. We would like to thank all applicants for their interest in this position; however, only those selected for an interview/ shortlisted will be contacted.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.