Home Decor & Fragrances Luxury Brand - Client Advisor

360 TALENT LONDON; London; On-site; GBP 28,000 - 31,000; Full time

Job summary

A prestigious luxury brand is seeking a Client Advisor to join its new boutique in Central London. The role involves delivering exceptional customer experiences and building strong client relationships. Ideal candidates will have experience in luxury retail, strong interpersonal skills, and a passion for fragrance. This position offers a competitive salary and the chance to be part of a high-profile boutique opening.

Benefits

Competitive salary

Commission

Growth opportunities

Supportive team culture

Qualifications

• Previous experience in a premium or luxury retail environment.
• Passion for storytelling and customer experience.
• Confident and articulate with excellent communication skills.

Responsibilities

• Deliver a personalised, luxury experience to clients.
• Build strong relationships through exceptional service.
• Support boutique operations and sales performance.

Skills

Exceptional customer service

Product knowledge

Interpersonal skills

Fluency in additional languages

Job description

Overview

Client Advisor, Italian Luxury Home Decor & Fragrances Boutique (New Opening)

Location: Central London

Salary: £28,000 - £31,000 per annum + Bonuses (Depending on Experience)

Be part of something special. This is a rare opportunity to join the opening team of an iconic Italian luxury fragrance house as it launches its new boutique in Central London. Known for its rich heritage, artisanal excellence, and timeless sophistication, the brand is looking for passionate and polished Client Advisors to deliver an exceptional client journey from day one.

About the Role

As a Client Advisor, you will be an ambassador for the brand and its story. Your ability to connect with clients and curate memorable experiences will be central to building the boutique's loyal customer base.

Key Responsibilities

• Deliver a personalised, luxury experience to every client, tailored to their tastes and preferences.
• Build strong and lasting relationships through exceptional service and expert product knowledge.
• Support boutique operations, including stock management, visual merchandising, and daily store upkeep.
• Actively contribute to the boutique's sales performance and clienteling strategy.
• Uphold the highest standards of presentation and professionalism at all times.

Ideal Candidate Profile

• Previous experience in a premium or luxury retail environment, ideally within fragrance or beauty.
• Passion for storytelling, craftsmanship, and creating meaningful customer experiences.
• Confident, elegant, and articulate with excellent interpersonal skills.
• Energetic, team-oriented, and excited to be part of a new store launch.
• Fluent in English; additional languages are a plus.

What’s on Offer

• Competitive salary of £28,000 - £30,000 + commission.
• Be part of a high-profile boutique opening in one of London's most prestigious retail locations.
• Represent a globally admired brand with authentic values and a rich history.
• Supportive team culture with clear opportunities for growth and development.

This is a unique chance to join a new chapter in luxury retail. If you are service-driven, passionate about fragrance, and excited to be part of a boutique opening, we would love to hear from you.

Due to high application volumes, only shortlisted candidates will be contacted.

360 Talent are a high-end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets.

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