Home Admissions Advisor

The Cinnamon Care Collection; Stourbridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading care home group in Stourbridge is seeking a Home Admissions Advisor to drive sales and marketing operations. The successful candidate will ensure high standards of customer service and effectively manage relationships with potential residents. A commitment to professionalism and sales success is essential. The role offers a competitive salary plus benefits.

Benefits

Competitive salary

Commission

Company benefits

Qualifications

• Self-motivated and proactive with the ability to work under pressure.
• Excellent interpersonal and influencing skills.
• Confidence and enthusiasm in sales activities.

Responsibilities

• Update the Sales and Marketing activity database regularly.
• Assist in answering all sales and marketing enquiries.
• Develop new contacts and maintain relationships with key care influences.

Skills

Customer service

Sales skills

Communication skills

Time management

Job description

Overview

Home Admissions Advisor — Competitive Salary (D.O.E) plus commission and company benefits. Full Time Hours.

A Top 20 Care Home Group 2025! Awarded 'One Of The UK's Best Companies To Work For'. Parkfield Grange is a luxurious 80 bedded residential and dementia care home situated in Stourbridge.

We have an exciting opportunity as we are adding an additional Home Admissions Advisor to our team. We are looking for an ambitious, dedicated and compassionate sales person who will work alongside our current Home Admissions Advisor ensuring the effective daily operation of Sales and Marketing whilst meeting and exceeding budget targets and filling the home with the agreed client base and maximising revenue.

You will demonstrate the highest levels of professionalism and customer service at all times whilst promoting the values and vision of the Cinnamon Care Collection.

Our HAA's are expected to promote the homes at all times and to carry out external business development, establishing community and professional links.

Main Responsibilities

• Update the Sales and Marketing activity database on an ongoing basis and produce activity reports on a daily, weekly or ad hoc basis.
• Co-ordinate input from all team members.
• Assist in answering all general sales and marketing enquiries from colleagues and customers, brochure requests, internet enquiries and other channels.
• Acquire information and collate responses and data from customers as required, including chasing up outstanding information.
• Assist at Sales and Marketing events with special emphasis on preparation for and coordination of all sales events and exhibitions.
• Record and follow up sales leads to ensure sales targets are met.
• Ensure that all reports are prepared within the required timescale and are accurate.
• Manage and keep up to date the information on the pipeline of potential residents, and when they are likely to become permanent residents, in order to maximise revenue and meet sales targets.
• Develop new contacts and maintain regular and close contacts with all key care influences.
• Identify new sales opportunities and ensure that, where possible, these come to completion.
• Flexibility in covering the Sales & Marketing office over seven days, including weekends and evening hours as and when required.

Person Specification

This role involves working very closely with the General Manager. You will need to be decisive, self-motivated, proactive, flexible and adaptable. Confident and enthusiastic with a desire to excel in all areas. You will need to possess the ability to prioritise your workload and be able to work under pressure. The ability to communicate and manage interpersonal relationships, including influencing skills is essential