Hire Controller: Customer Success & Upsell Pro

Sunbelt Rentals Careers; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading equipment rental provider in the UK is looking for a Hire Controller to join their Customer Service team. You'll be responsible for managing customer inquiries, building relationships, and ensuring a seamless service experience. Ideal candidates will have customer service experience, strong communication skills, and a commitment to continuous improvement. Enjoy a rewarding working environment with an industry-leading flexible rewards package.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Great company pension scheme

Qualifications

• Proven experience in a Customer Service role handling inbound inquiries.
• Exceptional communication skills including negotiating and influencing.
• Good level of computer literacy in MS Office packages.

Responsibilities

• Deliver best-in-class service and manage customer relations.
• Handle inquiries from start to post-hire feedback.
• Maximize upselling opportunities through product knowledge.

Skills

Customer service experience

Communication skills

Team collaboration

Problem-solving

Computer literacy

Job description

A leading equipment rental provider in the UK is looking for a Hire Controller to join their Customer Service team. You'll be responsible for managing customer inquiries, building relationships, and ensuring a seamless service experience. Ideal candidates will have customer service experience, strong communication skills, and a commitment to continuous improvement. Enjoy a rewarding working environment with an industry-leading flexible rewards package.