HGV Shift Supervisor

Scania; Sheffield; On-site; GBP 32,000 - 48,000; Full time

Job summary

A leading vehicle service provider in Sheffield is seeking an HGV Shift Supervisor to ensure maximum efficiency and customer satisfaction in the workshop. The role includes overseeing daily operations, performing repairs on Scania vehicles, and managing relationships with customers. Ideal candidates will have technical experience in HGVs, supervisory skills, and a strong commitment to customer service. Excellent benefits included.

Benefits

Pension scheme

Complementary life insurance

Financial incentive schemes

Discounts on major retail outlets

Comprehensive training and development opportunities

Qualifications

• Must have technical experience related to HGVs.
• Supervisory experience is essential.
• Capability to manage a team effectively.

Responsibilities

• Oversee daily workshop operations.
• Independently carry out repairs on Scania vehicles.
• Diagnose and rectify various faults in vehicles.

Skills

Technical experience and qualification

Previous supervisory experience

Experience in the HGV sector

Excellent customer service skills

Effective communication

Time management

Organisational skills

Job description

Overview

HGV Shift Supervisor — Salary: 32,674 – 47,800 plus excellent benefits package. Working Hours: Saturday – Monday 06:00 – 18:30. Based at our Sheffield branch, Scania GB are looking for an individual who takes pride in providing excellent customer service to fulfil the role of Shift Supervisor. The role is to ensure the workshop is run with maximum efficiency and profitability by adapting capacity to demand and utilising resources efficiently, while managing the customer relationship to ensure customers have confidence in the workshop through excellent service.

Responsibilities

• Oversee the daily running of the workshop in conjunction with Service Reception, prioritising workload to meet customer needs and maintain a steady flow of work through the workshop.
• Independently carry out repairs, calibrations and troubleshooting on Scania vehicles electronic control systems and electrical components using PC diagnostics with an emphasis on non-intermittent faults.
• Diagnose, analyse and rectify all types of faults, including engines, gear boxes and retarders, brake systems, pneumatic and electrical components.
• Work with the team in accordance with the Service Flow to ensure efficient operations.

Qualifications / Skills

• Technical experience and qualification
• Previous supervisory experience
• Experience in the HGV sector
• Ability to work as part of and lead a team
• Excellent customer service skills and ability to build and manage relationships
• Effective communication, time management and organisational skills
• Ability to work under pressure and actively seek solutions to problems

Benefits

• Pension scheme
• Complementary life insurance
• Financial incentive schemes
• Discounts on major retail outlets including groceries
• Comprehensive training and development opportunities within Scania

About Scania

Scania is dedicated to delivering exceptional products and services to customers. The successful candidate will reflect our core values: CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do. Scania invests in colleagues and supports a diverse and inclusive environment, aiming for a flexible future workplace and family-friendly culture. Diversity and inclusion are strategic priorities.