Helpdesk Technician 2nd Line Support

Vrieservice; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local IT support company based in Morley seeks a Helpdesk Technician for their 2nd line support team. The role entails providing support for Microsoft Office 365 and other IT systems, troubleshooting network issues, and responding to helpdesk tickets. The ideal candidate is skilled in communication and time management, with a solid technical background. This full-time position offers opportunities for training and career development.

Benefits

Supportive team environment

Opportunities for training

Career development

Qualifications

• Strong knowledge of Microsoft Office 365, including Exchange and Teams.
• Experience with Windows Server required.
• Good understanding of networking protocols and systems.

Responsibilities

• Provide 2nd line support for core systems.
• Troubleshoot network issues including firewalls and VPNs.
• Respond to support tickets in a timely manner.

Skills

Microsoft Office 365

Windows Server

Networking skills

Troubleshooting

Excellent communication

Time management

Job description

Overview

ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.

The Role

• Full Time Perm Position
• Monday to Friday, Fully Office based
• Hours: 8:45am- 5:15pm
• Location: Morley, Leeds
• Salary: £25,000- £30,000 DOE
• A supportive and collaborative team environment
• Exposure to a wide range of technologies
• Opportunities for training and career development

Key Responsibilities

• Provide 2nd line support for Windows, Office 365, and other core systems
• Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs)
• Support remote access tools (RDP, VPN) and disaster recovery solutions
• Monitor system alerts and respond to tickets via the helpdesk platform
• Keep users informed on issue progress and planned outages
• Escalate complex issues to 3rd line or field engineers
• Log time accurately on support tickets

What You'll Need

• Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune)
• Experience with Windows Server
• Good understanding of networking: VLANs, port forwarding, routing, switching
• Proficient in Microsoft Office apps
• Ability to troubleshoot and resolve technical issues quickly
• Excellent communication and time management skills
• Self-motivated and able to work in a fast-paced environment

If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M:07484071022 T:01132 438871

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