Helpdesk Technician

Pamela Neave Employment Group; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is looking for an ICT Help Desk Technician in Bristol. This role involves providing technical support via telephone and remote assistance, focusing on education customers. Ideal candidates will have experience on a service desk and familiarity with Connectwise Manage and remote support tools. Strong IT skills, along with the ability to work in a fast-paced environment and excellent communication skills, are essential. This position offers a chance to be part of a dynamic team in a customer-facing role.

Qualifications

• Experience of working within a busy service desk.
• Ability to prioritise workloads to meet peaks in demand.
• IT and numeracy skills including the ability to accurately update service desk software.

Responsibilities

• Provide technical support for ICT by telephone and remote support.
• Work in a customer-facing role providing first line remote support.
• Contribute to effective service delivery as part of a team.

Skills

Service desk support for education customers

Experience of Connectwise Manage

Use of remote support tools

Good understanding of Windows O/S

Good understanding of M365 products

Tools

Connectwise Manage

Job description

The ICT Help Desk Technician provides technical support for ICT by telephone, remote support, and site visits. The post holder will work in the context of rapid change in the ICT administration and curriculum environments. It is a customer facing role providing first line remote support following pre-defined processes.

• Service desk support for education customers
• Experience of Connectwise Manage desirable
• Use of remote support tools
• Good understanding of Window O/S and M365 products

1. Experience of working within a busy service desk.
2. Prioritise workloads to meet peaks in demand.
3. Use of remote support tools
4. IT and numeracy skills including the ability to accurately update service desk software – Connectwise Manage
5. knowledge in the use of software packages including in Windows O/S, M365, where applicable education specific applications.
6. You will be able to work as part of a team contributing to effective service delivery.
7. You will have excellent interpersonal and communication skills.
8. You will be able to set up, adjust and continue to use technical equipment where relevant.