Helpdesk Team Leader

Daniel Owen Ltd; Salford; On-site; GBP 32,000; Full time

Job summary

A facilities management company is seeking a Scheduling / Helpdesk Team Leader for its Salford location. As a key leader in a fast-paced environment, you will manage a busy helpdesk team, ensuring operational excellence and compliance with procedures. The role requires a minimum of three years' experience in a contact centre, leading teams effectively with strong communication and organisational skills. This position offers a salary of £32,000 per annum and a Monday to Friday working week.

Qualifications

• Minimum 3 years' experience in a contact centre environment.
• Previous experience in a team leader or supervisory role.
• Strong organisational and prioritisation skills.

Responsibilities

• Manage and lead a team of contact centre operatives.
• Oversee the daily operations of the scheduling team.
• Conduct regular 1-to-1s and performance reviews.

Skills

Organisational skills

Verbal communication skills

Leadership

Attention to detail

Job description

Scheduling / Helpdesk Team Leader - Immediate Start / Notice period

Job Type : Temp to Perm

Start Date : Immediate or after notice period

Industry : Maintenance / Facilities Management

Location : Salford, Manchester

Salary : £32,000 per annum

Working Hours : Monday to Friday, 8 : 30am - 5 : 00pm

Job Description

We are currently recruiting for an experienced Helpdesk Team Leader to join a busy helpdesk team based in Salford, Manchester. This is an excellent opportunity to step into a key leadership role within a fast-paced and growing environment.

The ideal candidate will have prior experience in planning / scheduling, with proven leadership capabilities in a contact centre or similar environment.

Key Responsibilities

• Manage and lead a team of contact centre operatives
• Oversee the daily operations of the scheduling team
• Conduct regular 1-to-1s and performance reviews
• Maintain and update training documentation and identify team training needs
• Support the rollout of new processes and initiatives
• Ensure compliance with all relevant procedures and policies

Requirements

• Minimum 3 years' experience in a contact centre environment
• Previous experience in a team leader or supervisory role
• Strong organisational and prioritisation skills
• Excellent verbal and written communication skills
• High attention to detail and accuracy
• Ability to lead and motivate a team in a dynamic environment

If you're interested, please s...