Helpdesk Administrator- Fixed Term

Doncaster College; Scunthorpe; On-site; GBP 40,000 - 60,000; Full time

Job summary

A UK-based education institution is seeking a Helpdesk Administrator to join their Estates team. This role involves managing the helpdesk system, prioritising jobs, and supporting compliance and administration efforts. Candidates should have relevant qualifications, strong organisational skills, and proficiency in Microsoft Office. Benefits include a competitive salary, professional development opportunities, and generous annual leave. Applications must be submitted by 5th January.

Benefits

Competitive salary

30 annual leave days

Professional development opportunities

Access to same-day GP appointments

High street discounts

Discounted hair & beauty treatments

Electric car scheme

On-site gym

In-house food hall

Qualifications

• Level 3 qualification in a relevant discipline or equivalent experience in estates/facilities/education.
• GCSE English and Maths at grade C/4 or above.
• Experience in an administrative role within estates or education.
• Proficient in Microsoft Office, especially Excel.
• Strong communication, organisational and problem-solving skills.

Responsibilities

• Manage the Estates helpdesk system, prioritising and assigning jobs.
• Maintain data quality and support compliance reporting.
• Assist with general administration including finance, maintenance and facilities.
• Support record keeping and digitisation of departmental documents.
• Generate helpdesk reports and support KPI analysis for service improvement.

Skills

Strong communication

Organisational skills

Problem-solving skills

Proficient in Microsoft Office

Experience in administrative role

Education

Level 3 qualification in a relevant discipline

GCSE English and Maths at grade C/4 or above

Tools

Microsoft Excel

Job description

Helpdesk Administrator – Estates Team

Are you highly organised, tech‑savvy and passionate about delivering excellent customer service? DN Colleges Group is looking for a proactive Helpdesk Administrator to join our Estates team. This key role supports the Buildings Manager and Contracts & Compliance Manager in delivering a professional and efficient helpdesk and administrative service across the College.

Fixed Term – up to 14 months (maternity cover)

Key Responsibilities

• Manage the Estates helpdesk system, prioritising and assigning jobs.
• Maintain data quality and support compliance reporting.
• Assist with general administration including finance, maintenance and facilities.
• Support record keeping and digitisation of departmental documents.
• Generate helpdesk reports and support KPI analysis for service improvement.

Essential Criteria

• Level 3 qualification in a relevant discipline or equivalent experience in estates/facilities/education.
• GCSE English and Maths at grade C/4 or above.
• Experience in an administrative role within estates or education.
• Proficient in Microsoft Office, especially Excel.
• Strong communication, organisational and problem‑solving skills.

Why Join Us

• Competitive salary
• 30 bookable annual leave days, bank holidays, and 2 weeks off at Christmas
• Professional development opportunities
• Access to same‑day GP appointments, high street discounts, discounted hair & beauty treatments, electric car scheme
• On‑site gym & florist (site dependent)
• In‑house food hall & coffee shops

Additional Information

• Safer Recruitment – Social media checks on shortlisted candidates and comprehensive safer recruitment checks, including an enhanced DBS, before commencing employment.
• Right to Work – Applicants must be authorised to work in the UK. No visa sponsorship available.

Closing date: 5th January

For further information or an informal chat about the role, please contact [e-mail].