Health Clinic Assistant

BOOTS; London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading pharmacy chain in London is seeking a Healthcare Clinic Assistant to be the first point of contact for patients. You'll provide care and guidance, manage patient data, and ensure a smooth experience during their appointment. Essential skills include effective communication and kindness. The role offers a competitive hourly rate and various employee benefits including retirement savings plans and generous discounts.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay for parents

Access to free counselling and support

Qualifications

• Ability to deal kindly and sensitively with anxious or distressed individuals.
• Passion and energy for delivering excellent patient care.

Responsibilities

• Greet patients arriving for pre-booked appointments.
• Check, capture, and verify patient data on electronic devices.
• Observe patients after their appointment and escalate concerns.

Skills

Effective communication

Kindness and sensitivity

Adaptability

Digital proficiency

Job description

The hourly rate for this role is £12.00 and up to £13.15 across selected locations within London.

Healthcare Clinic Assistants are the first point of contact for patients when they arrive for their appointments. You will deliver care and guidance to patients, respond promptly to their needs, and play an essential role in the pharmacy services team within our in-store clinic.

About the role

As a Healthcare Clinic Assistant, you will support patients throughout their appointment journey, ensuring a warm welcome, collecting relevant information, and observing patients during the post-appointment phase before they leave.

You will also:

• Greet patients arriving for pre-booked appointments and explain the process
• Check, capture, and verify patient data on electronic devices
• Observe patients in the waiting area after their appointment and escalate any concerns to the appropriate team member
• Follow governance, policies, standard operating procedures, and health and safety regulations
• Support team collaboration to achieve organizational goals
• Receive training in basic first aid to support with adverse reactions

What you'll need to have

These are the essential skills and experience needed for success:

• Ability to deal kindly and sensitively with anxious or distressed individuals
• Effective communication and listening skills
• Passion and energy for delivering excellent patient care
• Adaptability to changing workforce demands and service needs
• Digital proficiency and comfort with technology

Desirable skills and experience

While not essential, the following would be advantageous:

• Experience in a healthcare setting

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced leave pay and a gift card for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health

Additional benefits are available to suit your needs. Find out more at boots.jobs/rewards. Note that salary estimates on third-party sites are not endorsed by Boots and may be inaccurate.

Why Boots

At Boots, we promote a working environment of consideration and inclusivity. We are an equal opportunity employer committed to diversity and providing a positive, inclusive workplace for all. We believe in making a difference together.

What's next

If your application is successful, you will be invited for an in-store interview within 14 days.

We are open to discussing part-time and job-sharing options during the application process. We also offer reasonable adjustments for the application and interview process if needed.

This role requires a pre-employment check, which may include a DBS, PVG, or Access NI check depending on your location. Boots is a Ban the Box employer and considers applicants with criminal convictions on a case-by-case basis.