Health and Fitness Manager

Serco Group plc; Basingstoke and Deane; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading leisure services provider in the UK is seeking a Health & Fitness Manager to lead their fitness team across multiple locations. This role involves recruiting Personal Trainers, managing team performance, and ensuring outstanding member experiences within gym facilities. Ideal candidates will have relevant fitness instruction qualifications and strong leadership skills. The position offers a supportive environment with opportunities for professional development and career progression.

Benefits

Free membership at the Centre

Discounted classes and facilities

Excellent development and training opportunities

6% employer matched pension contribution

Life assurance up to 2x base salary

Up to 22 days annual leave (Pro Rata) + Public Holidays

Qualifications

• Level 2 Fitness Instruction is required for the position.
• Level 3 Personal Trainer qualification is preferred.
• Group Training qualifications are a plus, but training will be provided.

Responsibilities

• Lead and develop a team of Health & Fitness Coaches.
• Recruit and manage Personal Trainers to drive income.
• Oversee member engagement and support in the gym.

Skills

Leadership skills

Communication skills

Coaching skills

Confidence in delivering personal training

Education

Level 2 Fitness Instruction

Level 3 Personal Trainer

Job description

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Band 5: Permanent, Full Time

Serco Leisure is looking for an inspirational Health & Fitness Manager to lead our fitness team and deliver exceptional member experiences across the gym floor, studio, and personal training services. You will manage gym facilities at both our Shropshire and Whitchurch sites.

What You’ll Do

• Lead and develop Health & Fitness Coaches, Apprentices, PTs, and Group Exercise Instructors
• Recruit and manage Personal Trainers and drive both team and personal PT income
• Deliver and support our Signature Group and Small Group Training programmes
• Ensure outstanding gym-floor engagement, onboarding, and member support
• Manage the group exercise budget and deliver a strong, commercially viable timetable
• Oversee member progress, KPIs and assessment processes using our digital systems
• Maintain a safe, clean, and motivating fitness environment

What You’ll Bring

• Level 2 Fitness Instruction (required)
• Level 3 Personal Trainer
• Group Training qualifications (desirable; training provided)
• Strong leadership, coaching, and communication skills
• Confidence delivering PT, group exercise, and signature products

Why Serco

A place you can make an impact: Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A place you can count on: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career.

A place for you: Our staff provide the best possible service for our customers, and we welcome those who take similar pride in their work.

What we offer

• Free membership at the Centre plus heavily discounted use of classes and facilities.
• Free safeguarding training and DBS check
• Excellent Development and Training Opportunities
• 6% employer matched pension contribution
• Up to 22 days annual leave (Pro Rata) + Public Holidays
• Life assurance up to 2x base salary
• For all Leisure benefits please see Employee Benefits (moreleisure.com)

What We Offer

• CIMSPA membership
• Ongoing training and development
• Career progression within Serco Leisure
• Link to leisure benefits - https://www.moreleisure.com/employee-benefits/

Join us and help shape outstanding fitness experiences for our members.

All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.