Head of UK Operations : Branded Coffee

TipTopJob; West Midlands Combined Authority; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

A fast-growing coffee brand is seeking a Head of Operations to drive its UK growth and oversee franchise partners. The successful candidate will develop operational strategies, inspire teams, and enhance brand standards across the UK. This senior leadership role offers a competitive salary and the chance for long-term career progression.

Benefits

Competitive salary

Benefits package

Long-term career progression opportunities

Qualifications

• Proven multi-site leadership experience within hospitality, retail, or food service.
• Strong background in franchise-led environments, balancing support with accountability.
• Commercially astute, results-oriented, and comfortable with ambitious growth targets.
• Excellent communication and relationship-building skills with the ability to influence at all levels.
• Resilient, adaptable, and motivated by the opportunity to shape the UK growth journey.

Responsibilities

• Lead and support a portfolio of franchise partners across the UK.
• Develop and deliver operational strategies to maximise efficiency, performance, and customer experience.
• Coach and inspire franchisees and their teams to achieve operational excellence.
• Uphold and enhance brand standards while supporting local success.
• Play a pivotal role in expanding the brand's UK presence through operational leadership.

Skills

Multi-site leadership experience

Experience in franchise-led environments

Commercial acumen

Excellent communication skills

Resilience and adaptability

Job description

Overview

Location: Nationwide with travel across the UK

Package: Up to A GBP 75,000

A fast:growing coffee brand is seeking a Head of Operations to drive its UK growth and support its expanding network of stores. This is a senior leadership role offering the opportunity to shape the future of the business as it strengthens its position in a competitive market.

The successful candidate will work closely with franchise partners to ensure that each location performs commercially, delivers outstanding customer experiences, and reflects the brand's core values. Acting as the link between strategy and delivery, the Head of Operations will be responsible for consistency, growth, and developing a high-performance culture across the network.

Responsibilities

• Lead and support a portfolio of franchise partners across the UK.
• Develop and deliver operational strategies to maximise efficiency, performance, and customer experience.
• Coach and inspire franchisees and their teams to achieve operational excellence.
• Uphold and enhance brand standards while supporting local success.
• Play a pivotal role in expanding the brand's UK presence through operational leadership.

Qualifications

• Proven multi-site leadership experience within hospitality, retail, or food service.
• Strong background in franchise-led environments, balancing support with accountability.
• Commercially astute, results-oriented, and comfortable with ambitious growth targets.
• Excellent communication and relationship-building skills with the ability to influence at all levels.
• Resilient, adaptable, and motivated by the opportunity to shape the UK growth journey of a well-established international brand.

The Opportunity

This is a rare chance to take on a senior operational role with direct impact on the UK expansion of a recognised international brand. The position offers significant scope for influence and long-term career progression, alongside a competitive salary and benefits package.

For the right candidate, this role represents the opportunity to play a central part in a brand's next chapter of growth and success.