Head of Operations

JR United Kingdom; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hotel investment firm is seeking a Head of Operations to oversee their hotel portfolio in London. Ideal candidates will have over 10 years of experience, strong financial controls, and operational excellence. This senior role offers a competitive salary and the opportunity to influence a growing hotel management platform.

Benefits

Competitive salary + performance-linked bonus

Opportunity for travel across the UK

Qualifications

• 10+ years in hotel operations, preferably as a General Manager or equivalent.
• Proven track record with branded hotel systems and independent operations.
• Experience in managing hotel budgets and financial controls.

Responsibilities

• Lead operational performance across Hetherley-managed hotels.
• Implement commercial strategies for revenue and guest satisfaction.
• Collaborate with finance teams for accurate reporting and improved margins.

Skills

Hotel operations management

Financial acumen

Strong communication

Strategic thinking

Education

Degree in hospitality or business

Tools

Hotel tech systems (PMS, POS)

Job description

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Head of Operations, london (city of london)

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Client:

Hetherley Capital Partners

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

22.08.2025

Expiry Date:

06.10.2025

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Job Description:

About Hetherley

Hetherley is a UK-based hotel investment and asset management company focused on unlocking long-term value across the hospitality sector. With a growing portfolio of both branded and independent hotels, we are building a next-generation hotel management platform to serve both our owned/invested assets and third-party owners.

Role Overview

Hetherley is seeking an experienced and commercially-minded Head of Operations to oversee the performance of our managed hotel portfolio. This is a hands-on leadership role suited to someone with deep operational expertise, strong financial control skills and a desire to work more closely within hotel ownership and investment.

You will:

• Support hotel GMs in delivering on budgets, business plans, and guest satisfaction
• Drive commercial and operational performance across the portfolio
• Oversee financial controls and reporting at each property
• Help grow Hetherley’s hotel management platform by securing new third-party contracts

This role is ideal for a senior operator looking to take a step toward the investment and ownership side of hospitality.

What You’ll Do

Operational & Commercial Delivery

• Lead operational performance across Hetherley-managed hotels (branded and independent)
• Support General Managers in achieving revenue, profit, and guest experience targets
• Implement and optimise commercial strategies: sales, revenue, marketing, and distribution
• Act as a key support partner and escalation point for hotel leadership teams
• Ensure strong financial governance across properties: budgeting, forecasting, cash handling, payroll, and procurement
• Oversee monthly P&L reviews, capital planning, and cost control initiatives
• Collaborate with finance teams to drive accurate reporting and improve margins
• Contribute to board-level financial updates and investment reviews

Strategic Growth & Development

• Align hotel operations with Hetherley’s investment and asset management goals
• Assist with rebranding, repositioning, or transitioning assets where needed
• Support business planning for new acquisitions and developments

Platform Expansion

• Play a key role in growing Hetherley’s third-party hotel management platform
• Identify and convert new hotel management opportunities across the UK
• Represent Hetherley with other hotel owners, investors, brands and other stakeholders

What We’re Looking For

Experience

• 10+ years in hotel operations, including as a Cluster GM, Regional Ops Director, or equivalent senior role
• Demonstrated success with both branded hotel systems (e.g., Hilton, Marriott, IHG) and independent operations
• Strong financial acumen with hands-on experience managing hotel budgets, cost controls, and accounting standards
• Familiarity with owner, bank and investor relations is highly desirable

Mindset

• Entrepreneurial and driven, with a desire to help drive further expansion
• Commercially savvy and able to operate strategically and tactically
• Strong communicator who earns trust from GMs, owners, and partners

Education

• Degree-level education in hospitality, business, or finance is desirable but not essential
• Proven leadership and financial control experience will take precedence

Other Requirements

• UK-based with flexibility to travel regularly across the portfolio
• Proficient in hotel tech systems (PMS, POS, accounting, reporting)

Why Join Hetherley?

• Step closer to hotel investment and ownership
• Influence the future of a growing UK hotel management platform
• Share in the benefits of building a successful business
• Work directly with experienced investors and operators
• Competitive salary + performance-linked bonus

Ready to lead hotel operations at the ownership level?

Apply now or message us directly at [emailprotected] for a confidential conversation.