Head of Network Operations

Quickline Communications Limited; Hull and East Yorkshire; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading broadband provider is seeking an experienced Head of Network Operations to lead their team in ensuring reliable, high-speed service. This role involves managing incident responses, overseeing network strategy, and collaborating with vendors to improve connectivity in rural areas. Ideal candidates will have hands-on experience in network operations and strong leadership skills, with a passion for delivering excellent service.

Benefits

Pension scheme with employer contribution

Comprehensive health scheme

25 days annual leave plus bank holidays

Discounts across various high street schemes

Free on-site parking

Regular social events

Qualifications

• Hands-on experience in network operations roles with experience in leading teams.
• Strong understanding of network technologies and security principles.
• Proven ability to manage incidents and ensure network reliability.

Responsibilities

• Manage incident responses to minimize network downtime.
• Oversee network operations strategy and upgrades.
• Collaborate with vendors to meet service level agreements.
• Lead a hands-on team to enhance rural connectivity.

Skills

Network engineering

Team leadership

Troubleshooting

Vendor management

Job description

Overview

Head of NOC — We’re Quickline, and we believe everyone deserves great internet. Our mission is to provide lightning fast, reliable broadband that reaches the places other providers leave behind. We’re looking for an experienced Head of Network Operations (NOC) to lead our network operations team and ensure our broadband network runs smoothly, securely, and efficiently. If you thrive leading a hands-on team, enjoy solving complex network challenges, and take pride in delivering reliable broadband to rural communities, we’d love to hear from you.

Responsibilities

• Take charge of incident management to minimise downtime and ensure top-quality service for our customers.
• Shape the future of our network operations strategy, overseeing upgrades, expansions, and security measures.
• Collaborate with vendors and service providers to maintain strong partnerships and meet service level agreements.
• Combine hands-on technical work with leadership to make a real difference in rural connectivity.

Qualifications

• Hands-on experience in network engineering or network operations roles, with a proven ability to lead and manage teams.
• Strong understanding of network technologies, security principles, vendor management, and performance analysis.
• Proven ability to troubleshoot network issues, manage incidents, and ensure the reliability and security of complex network infrastructure.

Benefits

• Pension – 5% employer / 5% employee contribution.
• WPA Health Scheme with coverage including prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, and member discounts.
• 25 days annual leave + bank holidays, plus birthday, house move, and wedding day off.
• Option to buy up to 3 additional days annual leave.
• Discounts across High Street schemes for holidays, food and drink, insurance, sport, tech, and more.
• Free on-site parking.
• Regular Lunch & Learns and company-wide Elevenses to discuss company direction.
• Social events — Summer and End of Year parties.
• Monthly and yearly recognition awards (e.g., Thank Q Awards).