Head of IT Services & Supplier Governance

Pinnacle Group Limited; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading provider of housing services is seeking an experienced Head of Technology Services. This role involves leading IT service delivery in a regulated environment, managing third-party providers, and ensuring high-quality technology operations. The ideal candidate will have a strong background in supplier management and service excellence, along with excellent communication skills. The position allows for remote work with travel across the UK. Competitive benefits and a culture focused on inclusion are offered.

Benefits

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Private Medical Insurance

Personal Development Plans

Qualifications

• Proven experience in managing outsourced service providers and driving performance.
• Excellent communication and stakeholder-influencing skills.
• Sound grasp of technology, security requirements, and operational resilience.

Responsibilities

• Ensure efficient delivery of day-to-day IT services.
• Manage IT services through a hybrid model.
• Lead service management activities across outsourced contracts.
• Drive performance measurement and compliance across all suppliers.
• Maintain a clear understanding of PSF’s role within wider systems.

Skills

Supplier management

Service management

Technology governance

Business analysis

Security compliance

Job description

A leading provider of housing services is seeking an experienced Head of Technology Services. This role involves leading IT service delivery in a regulated environment, managing third-party providers, and ensuring high-quality technology operations. The ideal candidate will have a strong background in supplier management and service excellence, along with excellent communication skills. The position allows for remote work with travel across the UK. Competitive benefits and a culture focused on inclusion are offered.