Head of Flagships & Department Stores

Coty; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading beauty company in the United Kingdom is seeking a Head of Flagships & Department Stores to lead strategic initiatives in luxury retail. You will drive sales growth and enhance brand experiences across premium retail partners. The ideal candidate has extensive luxury retail experience and a proven ability to lead high-performing teams. This role requires strong analytical skills and P&L management experience, with a focus on delivering unparalleled luxury experiences.

Qualifications

• 10+ years of experience in luxury retail or prestige beauty.
• Ability to manage complex retailer partnerships.
• Strong analytical and strategic thinking skills.

Responsibilities

• Define and execute a three-year vision for sales growth and brand elevation.
• Set and drive best-in-class retail execution and luxury service standards.
• Inspire and develop the team while leading through change.
• Own retail target-setting and oversee trading performance.
• Collaborate with Marketing and build relationships with retail partners.

Skills

Luxury retail expertise

Analytical skills

Commercial negotiation

P&L management

Leadership

Communication skills

Job description

As Head of Flagships & Department Stores, you will lead one of the most prestigious and strategically pivotal channels within Coty Prestige. This role is responsible for shaping the long‑term vision for the channel, driving commercial performance, elevating retail execution, and leading a high‑performing team that delivers unparalleled luxury experiences across our flagship partners and department stores. This is a key commercial leadership position, serving as the main interface between Coty Prestige and our most premium retail partners. You will own the channel strategy, retailer engagement, retail execution standards, and the development of a best‑in‑class commercial and field organisation.

Responsibilities

• Strategic Channel Leadership: Define and execute a three‑year vision for sales growth, brand elevation, customer experience and profitability, including annual joint business plans and full P&L ownership.
• Retail Excellence: Set and drive best‑in‑class retail execution, visual merchandising, luxury service standards and CRM strategy to maximise customer retention and brand equity.
• Team Leadership & Development: Inspire and develop the team, foster a culture of performance and accountability, and build succession plans while leading through change.
• Performance & Insights: Own retail target‑setting, oversee trading performance, lead forecasting and generate commercial recommendations based on market insights.
• Cross‑Functional & External Partnerships: Ensure business plans are actionable, collaborate with Marketing and Education, and build strong relationships with key retail partners, representing Coty Prestige with professionalism and strategic vision.

Working for Coty means you will be part of a fearlessly kind culture, working with passionate, talented people to make a real impact – together. You will report into the Sales and E‑Comm Director (Prestige) and will have two director reports who are Senior National Account Managers. You will also collaborate with Senior Leadership, as well as other departments such as Marketing, Finance, Supply Chain, and HR.

Qualifications

You are a senior commercial leader with deep luxury retail expertise, a passion for beauty, and the ability to balance strategic thinking with hands‑on execution. You thrive in a fast‑paced, matrixed environment and excel at leading teams to deliver exceptional results.

• Extensive experience in luxury retail or prestige beauty, including leadership of commercial and/or field organisations (10+ years).
• Proven ability to manage complex retailer partnerships and negotiate commercially ambitious outcomes.
• Strong analytical and strategic thinking skills, turning insight into action.
• End‑to‑end P&L management experience in a luxury or premium consumer category.
• Inspirational leadership style with a track record of building high‑performing teams.
• Excellent communication, presentation and stakeholder management skills.
• Passion for luxury retail excellence and delivering world‑class shopper experiences.

Equal Opportunity Statement

Coty is one of the world's largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare and body care. We celebrate the complete human kaleidoscope and cultivate a culture of fearless kindness. As an equal‑opportunities employer, Coty encourages all employees to bring their authentic selves to work, every single day. We do not discriminate against any candidate or employee and strive to be an open, inclusive, and diverse workplace where all can be themselves.