Head of Customer Relationship Management

CBC Recruitment Solutions; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment consultancy is seeking a Head of Customer Relationship Management based in Manchester. This newly created role involves overseeing the customer relationship function, coaching and developing staff, and ensuring smooth client onboarding. The ideal candidate has team management experience and excellent communication skills. A background in the asset finance sector is desirable.

Qualifications

• Proven team management experience.
• Understanding of the asset finance marketplace is desirable.
• Excellent communication skills.
• Ability to plan and manage multiple projects and deadlines.
• Ability to think creatively to solve problems.

Responsibilities

• Coach, mentor and develop staff, including overseeing new employee onboarding.
• Work closely with other stakeholders to ensure smooth client onboarding.
• Monitor quality through oversight checks and operational data review.
• Monitor forward capacity management, ensuring resource availability.
• Ensure the team is processing all requests for in-life tasks.

Skills

Team management

Communication skills

Project management

Creative problem solving

Job description

Our client is a highly regarded name within the hard asset finance sector. A rare opportunity has arisen for a head of customer relationship management to join their Manchester based team.

This is a newly created role, reporting to the Head of Operations, responsible for overseeing the customer relationship function.

Responsibilities

• Coach, mentor and develop staff, including overseeing new employee onboarding
• Work closely with other stakeholders in the business to ensure smooth client onboarding, ensuring an efficient service to customers
• Monitor quality through performing oversight checks, reviewing operational data, and identify any training issues and process improvements
• Monitor forward capacity management, ensuring resource availability around busy periods
• Ensure that the team are processing all requests for in-life tasks such as settlement quotes, agreement settlement, reschedules etc.

Qualifications

• Proven team management experience
• Understanding of the asset finance marketplace (desirable)
• Excellent communication skills
• Ability to plan and manage multiple projects and deadlines
• Ability to think creatively to solve problems