Head of Customer Investment Off Trade

Frontpage; Hemel Hempstead; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A multinational beverage company is seeking a Head of Customer Investment to lead trade investment principles across various markets. The ideal candidate will have experience in finance or revenue growth within the FMCG sector, coupled with strong analytical and communication skills. This role offers a competitive salary with extensive benefits including private medical options, life assurance, and generous leave. Join a dynamic team dedicated to driving smarter investment decisions and fostering diversity and inclusion.

Benefits

Private Medical options

Life Assurance

Company bonus scheme

Access to 24/7 GP services

Enhanced pension contribution

Generous holiday

High street discounts

Qualifications

• Proven commercial experience managing a P&L, trade spend, and margin delivery.
• Strong analytical skills and experience translating complex data into investment decisions.
• Excellent communication skills engaging stakeholders at all levels.

Responsibilities

• Lead development of trade investment principles across customer investment types.
• Act as a strategic partner in commercial transformation.
• Deliver actionable insights to inform commercial strategy.

Skills

Analytical skills

Commercial judgement

Excellent communication

Influencing skills

Education

Previous experience in finance sales or revenue growth

Job description

Job Title: Head of Customer Investment - Off Trade

Location: Hybrid weekly travel to Hemel Hempstead

Job Length: Permanent Full Time

Competitive Salary with extensive benefits :

• Monthly product allowance alcoholic & non-alcoholic options available
• Private Medical options
• Life Assurance
• Company bonus scheme
• Access to 24 / 7 GP services
• Enhanced pension contribution
• Generous holiday (inc bank holidays)
• Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks including Carlsberg Danish Pilsner 1664 Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks Carlsberg Britvics brands include J2O Robinsons Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX 7UP Lipton Iced Tea and Rockstar Energy.

With a strong national footprint the Carlsberg Britvic business includes 6 production facilities and 16 logistics depots servicing customers up and down the UK. As these two historical businesses have come together the one common goal remains and that is ensuring our people succeed.

About the role:

As Head of Customer Investment you will lead the development and governance of trade investment principles across all customer investment types at Carlsberg Britvic.

Role Responsibilities:

• Act as a strategic partner in commercial transformation ensuring systems and processes support effective implementation tracking and optimisation of trade investment plans.
• Influence system design to embed investment principles and benchmarking enabling data-driven decision-making across the organisation.
• Lead analysis of trade investment performance against strategic benchmarks providing full visibility and documentation of customer investment.
• Deliver timely actionable insights that inform commercial strategy and drive smarter investment decisions.
• Develop and champion best-in-class ROI methodologies and decision-support tools to maximise value and support long-term growth.
• Partner with senior leadership to define investment principles set ambitious targets and align with strategic growth objectives.
• Drive cross-functional collaboration during annual planning to identify priority investment areas and embed strategic investment priorities into customer plans.
• Establish and align stakeholders on targeted investment savings or re-deployment opportunities enhancing ROI and strategic impact.

Experience and Key Attributes:

• Previous experience within finance sales or revenue growth (RGM) ideally within an FMCG business.
• Proven commercial experience of managing a P&L including ownership of revenue trade spend and margin delivery.
• Deep understanding of P&L mechanics particularly managing from List Price to Net Price including trade terms discounts and promotional spend.
• Strong analytical skills and commercial judgement with experience translating complex data into actionable investment decisions
• Demonstrated experience using financial data to inform commercial decisions such as pricing strategy promotional ROI or investment allocation.
• Excellent communication and influencing skills with the ability to engage stakeholders across all levels from operational teams to senior leadership.

Our commitment to diversity, equity & inclusion

We welcome applications from people of all backgrounds identities and experiences - including those of different races ethnicities genders sexual orientations ages abilities religions and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues where diverse perspectives are welcomed and inclusive practices are embedded in everything we do.

We are happy to support accessibility needs to ensure a fair and equitable experience for all candidates so please do let us know if you require any adjustments during the recruitment process.

Application Process:

We read applications continuously and vacancies may be filled anytime so please apply as early as possible.

We look forward to receiving your application.

This is an exciting time to join our newly formed business with their incredible individual historys innovation of products and some of the UKs most iconic brands Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference bringing together two diverse companies our global reach enables opportunity growth and a chance to work with some fantastic people.

Required Experience: Director

Key Skills

• Anti Money Laundering
• Academics
• Facilities Management
• Creative
• Equity Research
• Accident Investigation

Employment Type: Full-Time

Vacancy: 1