Head of Clinical Services

NHS; Greater London; On-site; GBP 82,000 - 95,000; Full time

Job summary

A leading healthcare organization in London seeks a Head of Clinical Services to join its Senior Leadership Team. The role involves managing resources effectively, leading clinical strategies, and ensuring a high standard of care. Candidates must possess a Master's level education or equivalent and hold full registration with the relevant professional council. A strong background in healthcare management and excellent interpersonal skills are essential for this permanent full-time position.

Qualifications

• Must have significant management experience in health settings.
• A demonstrable record of continuing professional development is essential.
• Experience in leading and participating in Senior Management Teams is required.

Responsibilities

• Manage human and financial resources effectively across service lines.
• Lead patient-centred clinical operational strategy implementation.
• Act as the Trust's ambassador and uphold its values.

Skills

Strong leadership skills

Clinical operational strategy development

Stakeholder engagement

Budget management

Effective communication

Education

Masters level or equivalent

Full Registration with Health and Care Professions Council

Tools

MS Office Packages

Job description

Job Summary

Reporting to the Deputy Director of Community Health Services, the post holder will be an integral member of the Senior Leadership Team. They will be accountable for the delivery of the place based operational, performance, quality and financial performance of services. They will be responsible for the effective management of human resources, financial resources, quality and governance across the designated service lines.

The Head of Clinical Services will work collaboratively with the Deputy Director, Clinical Director and Professional Leadership team to drive and deliver excellent integrated clinical care pathways, and provide a highly visible, accessible presence to ensure the smooth and safe day‑to‑day running of services and maintaining good staff and patient experience.

About Us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Job Details

• Pay scheme: Agenda for change
• Band: 8c
• Salary: £82,906 to £94,632 a year
• Contract: Permanent
• Working pattern: Full‑time
• Reference number: 363-CHN7666825
• Job location: East Ham Care Centre, Shrewsbury Road, London, E78QP

Key Responsibilities

• Hold responsibility for effective management of human resources, financial resources, governance and business planning arrangements across the service lines.
• Lead the implementation of patient‑centred clinical operational strategy, working in partnership to ensure the Trust’s corporate objectives and transformation programmes including Quality Improvement.
• Lead by example and act as ambassador for the Trust, championing values and upholding high standards of behaviour and compassion.
• Work with Professional leads for the implementation of the Professional (AHP and nursing) Strategy, Quality Strategy and associated strategy involving clinical pathway and development for service line areas.
• Transform end‑to‑end pathways of care, adopting new ways of working and innovation.
• Deputise for the Deputy Director and Professional lead at local and regional meetings as required.

Key Relationships

• Community administrative, nursing and therapy staff
• Primary care including GPs
• Safeguarding team
• Corporate and CHS Quality and Performance Teams
• Senior Managers and Clinical Leads
• Local Directorate Management Team including Deputy Director, Head of Clinical Services, Clinician and Medical Director, Administrative teams
• Finance, Performance and IT teams
• Integrated Care Teams including transformation place‑based leads and Commissioners
• Secondary care senior managers and service leads
• Local Authorities and Social Care colleagues
• Other local healthcare organisations, NHS or non‑NHS

Person Specification – Education, qualifications and training

• Full Registration with the Health and Care Professions Council related to this post
• Educated to Masters level or equivalent, or have a demonstrable experience of senior professional, clinical and management
• A demonstrable record of continuing professional development and relevant post‑graduate qualification or training in specialist knowledge and skills
• Significant management experience

Experience

• Experience of working in health settings, with significant experience in a Lead role
• Experience of supporting professional development including contribution to CPD for staff and students
• Experience of leading and taking part in Senior Management Teams
• Experience of working with internal and external stakeholders, and representing and promoting a service or group
• Successful proven experience of service and practice development and innovation
• Experience of supervising and appraising staff and students, recruitment, performance management and workforce planning
• A track record in working with and involving carers and service users in service development and delivery

Knowledge and skills

• Able to address appropriate staffing issues including reduction of temporary staffing across the Trust
• Evidence of knowledge and application of current best practice in professional area including understanding of current policy, legislation and practice in relation to health and own allied health profession
• The ability to work strategically and have the vision to develop best practice within profession
• Demonstrable ability to interpret complex information and advice or take necessary action, analyse need and recommend and implement change / management systems
• Excellent interpersonal and communication skills to develop and maintain complex working relationships at all levels within and external to the organisation
• Ability to select and retain skilled staff, build and develop multidisciplinary teams and deal with complex staff problems and issues
• Ability to work autonomously, on own initiative and under pressure to meet deadlines & make and action decisions independently within agreed time frames
• Budget management
• Excellent IT skills across the full range of MS Office Packages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require disclosure to the Disclosure and Barring Service.

Certificate of Sponsorship

Applications from job seekers requiring skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer

East London NHS Foundation Trust

East Ham Care Centre, Shrewsbury Road, London, E78QP

Website: https://www.elft.nhs.uk/ (Opens in a new tab)