Hard Services Contract Manager

MAG; Uttlesford; On-site; GBP 59,000; Full time

Job summary

A large airport management company is seeking a Contracts Manager for their facilities management services at London Stansted Airport. This role involves overseeing contract delivery, managing stakeholder relationships, and ensuring compliance in a high-security environment. Candidates should have a higher qualification in facilities management and at least five years of relevant experience. The position offers a competitive salary, generous benefits, and fosters a commitment to sustainability and community support.

Benefits

Flexible company pension plan

24 days holiday plus bank holidays

Free parking

Subsidised public transport

Company discounts

2 volunteering days per year

Free VirtualGP service 24/7

Care Concierge service

Qualifications

• 5+ years operational and/or facilities management experience.
• Strong knowledge of statutory compliance standards.
• IOSH or NEBOSH certification would be beneficial.

Responsibilities

• Oversee the day-to-day delivery of the contract.
• Ensure SLAs, KPIs, and performance targets are met.
• Manage budgets, forecasts, and control reactive costs.

Skills

Stakeholder management

Operational experience

Technical expertise

Financial management

High-security environment experience

Education

Higher qualification in facilities management

Diploma in contract management

Job description

Contracts Manager Facilities Management - Hard Services

Facilities Team (part of Stansted Asset Management)

London Stansted Airport

Permanent position

40 hours per week

Band 3 - £59,000 p.a.

Please submit a cover letter clearly detailing the skills, experience and qualifications you have for this role.

The role

Proactive contract manager to oversee the delivery of a hard facilities management services contract. The role requires strong operational experience, stakeholder and contractor relationship management, and technical expertise to ensure the highest standards of compliance, service delivery, and asset performance in a 24 / 7, high-security environment.

Contract management

• Oversee day to day delivery of the contract
• Ensuring SLAs, KPIs and performance targets are met and reacting accordingly if they are not.

Relationship management

• Being the primary contact for MAG in relation to the hard services contract.
• Attending and organising regular meetings and giving updates for internal stakeholders.
• Driving continuous and innovative improvements over the course of the contract.

Compliance and safety

• Ensuring both the statutory and local compliance measures are in place, being cautious of the nature of the high security environment.
• Maintaining and documenting any necessary audits.
• Leading or assisting in any incidents affecting airport operations.

Financials

• Manage budgets, forecasts and control reactive costs in line with contract requirements.
• Identify and set early warnings to mitigate against risks and additional works.
• Support procurement with operational and contract variations when necessary.

What will make you successful in this role?

• Higher qualification in facilities management, strategic management or similar / diploma in contract management.
• Strong knowledge of statutory compliance (e.g. SFG20, PPM regimes)
• IOSH or NEBOSH certification would be beneficial.
• Excellent stakeholder management and the confidence to challenge to meet performance expectations.
• Experience within a high footfall, security and regulated environment would be beneficial.
• At least 5 years operational and / or facilities management experience.
• Budget management experience.

Every year, London Stanstead Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stanstead Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region.

Sustainability

Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.

Benefits

• Flexible and generous company pension plan with various company contribution options (up to 8%) that you can change to suit your personal needs
• 24 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free VirtualGP service, available 24 hours a day, 7 days a week
• Care Concierge service

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.