Guest Services Manager - Front of House (Maternity Cover)

The QHotels Collection; Madeley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality group is looking for a Front of House Manager to provide exceptional guest service and manage the reception area. This fixed-term contract covers maternity leave and requires previous experience in a customer-facing role. Key responsibilities include overseeing the guest experience, handling complaints, and maximizing hotel revenue. The company promotes diversity and is a Disability Confident employer, supporting the UK Armed Forces.

Benefits

Free health club membership

Discounts across golf

Various learning & development opportunities

Access to Employee Assistance Program

Free parking

Family & Friends discounts

Qualifications

• Previous experience in front office, reception, or equivalent role is required.
• Strong people management experience is essential.
• Ability to provide outstanding customer service.

Responsibilities

• Ensure an outstanding level of guest service at reception.
• Manage guest stays, including room allocation and complaints.
• Maximize revenue through guest engagement.

Skills

Customer Service Skills

People Management

Conflict Resolution

Quality and Standards Driven

Job description

A hospitality group is looking for a Front of House Manager to provide exceptional guest service and manage the reception area. This fixed-term contract covers maternity leave and requires previous experience in a customer-facing role. Key responsibilities include overseeing the guest experience, handling complaints, and maximizing hotel revenue. The company promotes diversity and is a Disability Confident employer, supporting the UK Armed Forces.