Group clinical Service Manager Urgent care

NHS; Greater London; On-site; GBP 72,000 - 84,000; Full time

Job summary

A leading healthcare organization based in Greater London is seeking a Group Service Manager for the daily management of services within the operational directorate. The role involves ensuring high care standards, managing clinical teams, and developing integrated care pathways. Candidates should have experience in senior management in healthcare and relevant educational qualifications. This permanent, full-time role offers a competitive salary between £72,921 to £83,362 per annum, and is an opportunity to play a pivotal role in enhancing patient care.

Benefits

Generous pay, pensions and leave

Flexible working options

Career development opportunities

Car lease benefits

Keyworker housing

NHS discounts

Responsibilities

• Ensure delivery of high standards of care to patients
• Manage performance of clinical leaders for excellent clinical outcomes
• Develop integrated care pathways with evidence-based interventions
• Recruit, motivate, and train workforce

Skills

Expertise at Senior Management level across a range of subjects within a mental health or social care setting

Strong record of multi-professional collaboration

Understanding of healthcare provision

Ability to work collaboratively with professional leads

Education

Bachelor's Degree in relevant discipline or equivalent experience

Masters level education or equivalent experience

Job description

Job summary

The Group Service Manager role will be responsible for the daily management of nominated services within the Operational Directorate. They are responsible for ensuring delivery of all aspects of their services and will provide day to day leadership to their teams. They will provide line management to Clinical Service Leads within your group, ensuring their services deliver the highest standards of care to our patients/service.

For urgent care services this includes demand and capacity and optimising Length of Stay through facilitating discharge, identifying effective alternative pathways to admission and active crisis response, supporting people to remain in the community, reducing delayed clinically ready for discharge and responding to super‑stranded patients' groups including those on acute mental health wards with a Learning Disability or Autistic people.

For further details please see attached advertisement.

Main duties of the job

Responsibilities

Working closely with the professional heads and the Executive team to provide demonstrable assurance that the quality of the clinical services including patient safety, patient satisfaction and clinical outcomes meet the required high standards. This will include investigations into serious incidents, complaints and staffing issues, appraisal, supervision and training of staff, compliance with mandatory reporting and assurance that the environment is fit for purpose.

Working closely with the Operations Directorate Deputy Director and other professionals, develop a clear integrated care pathway with effective evidence based interventions. To review the effectiveness of the pathway and use lean thinking to eliminate waste, ceasing interventions that are no longer effective and increasing those that are. Responsible for writing business cases and leading staff and stakeholder consultants as required. To demonstrate cost effectiveness and to measure outcomes against care pathways standards. Also to provide demonstrable assurance that there is a systematic engagement of service users and carers throughout the process.

Job description Job responsibilities

To ensure the services are delivered using the resources available and to identify commercial opportunities to achieve further income. Ensure that services operate within budget and taking action where necessary to manage this.

Working with the Clinical and Deputy Director to recruit, motivate and train the workforce. To be able to demonstrate that staff have the appropriate skills and training to deliver high quality care. To appoint team leaders with the appropriate competencies. To be visible and available and to manage the performance of clinical leaders to ensure excellent clinical outcomes and good levels of engagement.

To provide demonstrable assurance that the delivery of under‑ and post‑graduate training to all professions takes place and to ensure that the environment is fit for this purpose by monitoring feedback and acting on this.

Job description Job responsibilities (duplicate)

To ensure the services are delivered using the resources available and to identify commercial opportunities to achieve further income. Ensure that services operate within budget and taking action where necessary to manage this.

Working with the Clinical and Deputy Director to recruit, motivate and train the workforce. To be able to demonstrate that staff have the appropriate skills and training to deliver high quality care. To appoint team leaders with the appropriate competencies. To be visible and available and to manage the performance of clinical leaders to ensure excellent clinical outcomes and good levels of engagement.

To provide demonstrable assurance that the delivery of under‑ and post‑graduate training to all professions takes place and to ensure that the environment is fit for this purpose by monitoring feedback and acting on this.

About us

Benefits offered by SLAM

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close‑knit team at SLaM. It's important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.

Some of our benefits are highlighted here:

• Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.
• Work life balance, flexible working and supporting a range of flexible options, such as: part‑time working and job sharing.
• Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as leadership, mentoring, coaching, positive people management, collective leadership and other talent programmes
• Car lease, our staff benefit from competitive deals to lease cars
• Accommodation, eligible staff benefit from keyworker housing which is available on selected sites
• NHS discounts, with discounts up to 10% from a variety of well‑known retail brands through Health Service Discounts website.

Details (Date posted)

18 December 2025

Pay scheme

Agenda for change

Band

Band 8b

Salary

£72,921 to £83,362 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full‑time

Reference number

334‑NCL‑7678326‑MU

Job locations

Ladywell Unit

All sites

Lewisham

SE13 6LW

Person Specification - Educational Qualification Essential

• Bachelor's Degree (in relevant discipline) or equivalent experience
• Masters level education (in relevant discipline) or equivalent experience

Person Specification - Experience Essential

• Expertise at Senior Management level across a range of subjects within a mental health or social care setting.
• Proven track record of managing organisational change and development of clinical services
• Strong record of multi‑professional collaborator

Person Specification - Knowledge / Skills Essential

• Understands the principles relating to contractual arrangements/Service Level Agreements (SLAs) with commissioners
• Broad understanding of healthcare provision together with an awareness and appreciation of current NHS policy and priorities, particularly in relation to mental health.
• Able to work collaboratively with professional leads and other managers to ensure safe and effective practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

South London and Maudsley NHS Foundation Trust

Ladywell Unit

All sites

Lewisham

SE13 6LW

Employer's website

https://www.slam.nhs.uk/