GP Receptionist / Administrator

Saint Andrews Limited; West Carr; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare practice in West Carr is seeking a Receptionist to provide high-quality administrative support and patient interaction. The ideal candidate will manage patient calls, assist healthcare professionals, and ensure smooth operations within a busy practice environment. Responsibilities include triaging calls, completing prescriptions, and fostering relationships within the practice. This offers an excellent opportunity for individuals who thrive in customer service within the healthcare sector.

Qualifications

• Experience in reception or administrative roles is preferable.
• Strong interpersonal skills to manage communication efficiently.
• Ability to remain calm and composed under pressure.

Responsibilities

• Provide professional reception and administrative service.
• Triage patient calls using appropriate questioning techniques.
• Complete tasks efficiently via the workflow system.
• Develop strong relationships with team members.

Skills

Communication skills

Patient care orientation

Ability to handle multi-tasking

Team collaboration

Problem-solving skills

Tools

SystmOne

Job description

Overview

To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients, answering a high volume of calls from our patients, in an efficient and courteous manner, putting patients at ease and providing clear concise information. Taking clear and concise notes of patient interactions, ensuring these are documented accurately.

Responsibilities

• Developing and maintaining an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice.
• After appropriate training, triage patient calls and online requests using a variety of questioning techniques to develop a full picture of the nature of the patients problem and signpost the patient to the most appropriate care.
• Deal appropriately with instructions and queries from clinicians and other team members.
• Building and maintaining strong relationships with all team members.
• Action tasks via SystmOne from the workflow team efficiently and in a timely manner
• Complete patient prescription requests
• The practice has 2 GP partners, 2 Salaried GP's, 2 Practice Nurses, 1 HCA. 1 Practice Manager, 1 Data Quality Lead, 1 Secretary, 8 Admin/Receptionists. In addition, we are a training practice and have trainee Doctors on rotation.