Global O2C Process Lead — 6-Month FTC (Remote UK)

Serco Limited; Remote; GBP 55,000 - 65,000; Full time

Job summary

A leading service provider is seeking an experienced OTC Global Process Manager to enhance billing, collections, and overall OTC performance. The ideal candidate will have extensive Order-to-Cash experience, strong knowledge of SAP, and proven skills in stakeholder engagement. This role is home-based in the UK, offering a competitive salary, company car, and various benefits including a bonus and pension contributions.

Benefits

Company car

Private healthcare

Bonus scheme

Flexible working

6% employer pension contribution

Employee Assistance Programme

Career progression opportunities

Qualifications

• Experience working in large, complex organisations with process control frameworks.
• Experience managing an offshore BPO.
• Strong process mapping or documentation capability.

Responsibilities

• Lead improvements across the full O2C lifecycle.
• Work closely with BPO partner for quality delivery.
• Drive continuous improvement and process governance.

Skills

Order-to-Cash experience

Stakeholder engagement

Communication skills

Continuous improvement

Tools

SAP

Job description

A leading service provider is seeking an experienced OTC Global Process Manager to enhance billing, collections, and overall OTC performance. The ideal candidate will have extensive Order-to-Cash experience, strong knowledge of SAP, and proven skills in stakeholder engagement. This role is home-based in the UK, offering a competitive salary, company car, and various benefits including a bonus and pension contributions.