Global Major Incident & Problem Manager (6-Month Contract)

Entain; Remote; GBP 55,000 - 84,000; Full time

Job summary

A leading sports betting company is looking for a Major Incident and Problem Manager. This role is crucial in ensuring the resilience of their global technology systems. Responsibilities include managing major incidents, conducting root cause analyses, and collaborating with stakeholders. Ideal candidates will have experience in crisis management and knowledge of ITIL principles. The position offers a competitive salary and a variety of benefits, including a pension scheme and professional development days.

Benefits

Pension scheme – matched to 6%

Ability to buy and sell holiday

Free subscription to wellbeing app Unmind

Additional “It’s Your Game” day off

Entain & Enhance days – 2 paid days off

Share save scheme

Paid subscription to LinkedIn Learning

Qualifications

• Proven track record managing high-severity incidents in complex environments.
• Experience within the betting & gambling industry.
• Strong knowledge of ITIL processes; Foundation or Manager Certificate desirable.
• Excellent communication and stakeholder management skills.
• Experience managing vendor relationships and third-party incident resolution.

Responsibilities

• Own and manage major incidents and problem records end-to-end.
• Drive root cause analysis and implement long-term preventative measures.
• Collaborate with global stakeholders to maintain world-class incident response.
• Deliver improvements to tooling and processes.

Skills

Crisis management

Analytical skills

ITIL knowledge

Stakeholder management

Job description

A leading sports betting company is looking for a Major Incident and Problem Manager. This role is crucial in ensuring the resilience of their global technology systems. Responsibilities include managing major incidents, conducting root cause analyses, and collaborating with stakeholders. Ideal candidates will have experience in crisis management and knowledge of ITIL principles. The position offers a competitive salary and a variety of benefits, including a pension scheme and professional development days.