Global IT Support Specialist

Playtech; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology company in the gambling sector is seeking a Global IT Support Specialist for its London office. The role involves providing Tier 1-2 IT support, troubleshooting global IT problems, and maintaining IT asset inventory. The ideal candidate has over a year of IT support experience and a good understanding of Windows environments. The company fosters an inclusive and vibrant working environment with opportunities for professional growth.

Benefits

Constant learning and development opportunities

Inclusive working environment

Active lifestyle and mental well-being support

Qualifications

• 1+ years of experience in an IT support role.
• Good understanding of Windows-based client environments and Active Directory.
• Practical knowledge of computer hardware and maintenance.
• Basic understanding of TCP/IP and network services.

Responsibilities

• Provide Tier 1-2 IT support for Playtech employees on-site and remotely.
• Troubleshoot IT problems globally via a centralized ticket system.
• Track and keep IT assets inventory up-to-date.
• Be responsible for installation, administration, maintenance and troubleshooting of different devices.

Skills

IT support experience

Troubleshooting skills

Self-learning

Understanding of Windows environments

Basic TCP/IP knowledge

Tools

Active Directory

Cloud Solutions (Office 365, Azure)

Job description

Overview

Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries. We deliver business intelligence-driven gambling software, services, content, and platform technology across the industry’s product verticals, including casino, live casino, sports betting, virtual sports, bingo and poker. Playtech is an equal opportunities employer, and we value diverse thoughts, experiences, and individual characteristics.

Ready to level up your career?

Playtech’s IT UNIT is looking for a proactive Global IT Support Specialist to join our London office and work on-site. Press play and let us design future technology together!

Job Description

Your influential mission. You will...

• Provide Tier 1-2 IT support for Playtech employees on-site and remotely
• Troubleshoot IT problems globally via a centralized ticket system
• Track and keep IT assets inventory up-to-date
• Be responsible for installation, administration, maintenance and troubleshooting of different devices
• Troubleshoot network issues
• Communicate with employees to identify problems and advise on solutions

Qualifications

Components for success. You...

• Have 1+ years of experience in an IT support role
• Have a good understanding of Windows based client environments and Active Directory
• Possess practical knowledge of computer hardware and maintenance
• Have a basic understanding of TCP/IP, network elements and services, wireless and VPN environments
• Are ready to contribute to documentation, KB, manuals and monitoring
• Have excellent troubleshooting skills, out-of-the-box thinking and ability to provide a workaround quickly
• Are a self-learner, able to learn and adopt new technologies quickly and willing to grow in the IT field

You’ll get extra points for...

• Knowledge of MacOS operating systems and JAMF management
• Experience in Cloud Solutions (Office 365, Azure)

Thrive in a culture that values...

• Global scope and inclusive working environment
• Constant learning and development opportunities
• Ability to contribute to common success
• Active lifestyle and mental well-being
• Professional and relaxing environment
• Vibrant working environment

Additional Information

IT UNIT

We are a team of talented professionals, contributing to Playtech’s stable working environments from New York to Manila. Our dynamic team spans the globe, working across Infra, Networking, Security, and People & Culture. We grow our knowledge daily by immersing ourselves in a global enterprise. Every team member’s contributions are valued and essential to our success.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.