General Manager - Slough, Berkshire

Mega City; Slough; On-site; GBP 150,000 - 200,000; Full time

Job summary

A premium family entertainment operator located in Slough is seeking a General Manager to oversee operational, financial, and staffing aspects of the centre. The ideal candidate will possess strong leadership skills with a proven track record in driving guest satisfaction while managing a multidisciplinary team. The position offers a competitive salary starting from £45,000 plus bonus and opportunities for career progression within a growing organization. An inclusive work culture and employee benefits are also part of this role.

Benefits

Competitive remuneration package

Career progression opportunities

Complimentary access to attractions

Employee discounts

Qualifications

• Minimum 2 years of management experience preferably as a General Manager in hospitality, leisure, retail, or entertainment environments.
• Experience managing a budget of at least £1m.

Responsibilities

• Provide strategic and hands-on leadership across all departments.
• Oversee financial performance, including budgeting and forecasting.
• Ensure optimal staffing levels and performance management.
• Lead the implementation of marketing campaigns and community engagement.
• Manage guest experience metrics for continuous improvement.

Skills

Leadership skills

Financial and commercial acumen

Interpersonal and communication skills

Operational efficiency

Tools

POS software

Operational systems

Job description

The General Manager will be responsible for overseeing all operational, financial, and staffing aspects of the centre. This role requires a strategic leader with strong business acumen and a proven ability to deliver exceptional customer service while effectively managing a multidisciplinary team in a fast‑paced, customer‑centric environment.

Responsibilities

• Provide strategic and hands‑on leadership across all departments, ensuring smooth daily operations and alignment with business objectives.
• Oversee financial performance, including budgeting, forecasting, cost control, and revenue growth initiatives.
• Ensure optimal staffing levels, performance management, and training programs to build a high‑performing, customer‑focused team.
• Maintain operational standards in safety, cleanliness, maintenance, and service delivery.
• Lead the implementation of marketing campaigns, promotional events, and community engagement strategies.
• Manage guest experience metrics, continuously identifying areas for improvement.
• Serve as the primary liaison between corporate leadership and centre‑level operations.
• Ensure compliance with all regulatory, licensing, health and safety requirements.

  Minimum 2 years of management experience preferably as a General Manager in hospitality, leisure, retail, or entertainment environments.

Qualifications

• Strong leadership skills with a track record of team development and employee engagement.
• Solid financial and commercial acumen with experience managing P&L responsibilities.
• Excellent interpersonal and communication skills.
• Demonstrated ability to drive operational efficiency and improve guest satisfaction.
• Proficiency in operational systems, POS software, and standard office tools.
• Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
• Experience managing a budget of at least £1m.

Benefits

• We are an operator in the leisure and entertainment industry, offering a premium family entertainment experience through a diverse range of attractions including arcade gaming, AR Darts, laser tag, VR, karaoke, batting cages, bowling, food and beverage services, and event hosting.

  Our commitment is to deliver safe, memorable, and high‑quality experiences that bring people together.

• A competitive remuneration package with performance‑based incentives, salary from £45,000 plus bonus.
• Career progression opportunities and development within a growing organization.
• A supportive, inclusive, and professional work culture.
• Complimentary access to attractions and employee discounts.