General Manager - EICC - Edinburgh

Compass Group UK & Ireland; City of Edinburgh; On-site; GBP 70,000; Full time

Job summary

A leading hospitality group is seeking a General Manager for the Edinburgh International Conference Centre. This high-profile role requires exceptional leadership, operational excellence, and a passion for guest experience. The successful candidate will oversee hospitality operations, manage a large team, and ensure financial performance while driving innovation. A competitive salary of £70,000 plus benefits is offered for this dynamic position in one of Scotland's most prestigious venues.

Benefits

Competitive salary

Bonus and benefits package

Opportunities for career development

Qualifications

• Proven General Manager or Senior Operations leadership experience within large-scale hospitality, events or venue environments.
• Experience managing complex P&Ls.
• Experience leading large, multi-site or multi-function teams in fast-paced environments.

Responsibilities

• Own and deliver the overall business strategy for Levy at EICC.
• Drive revenue growth and profitability in food and beverage operations.
• Oversee all hospitality operations including conferences and retail.

Skills

Strong commercial and financial acumen

Leadership and team management

Outstanding customer service focus

Operational management

Innovation and strategy development

Job description

Job Introduction

Location: Edinburgh International Conference Centre (EICC)
Business: Levy UK + Ireland

Salary:£70,000 + Benefits

Role Overview

As General Manager at the Edinburgh International Conference Centre (EICC), you'll have overall responsibility for delivering an exceptional, market-leading hospitality operation within one of the UK's most prestigious conference and events venues.

This is a high-profile leadership role where commercial acumen, operational excellence and inspirational people leadership come together. You'll lead large, multi-disciplinary teams across conferences, exhibitions, banqueting and retail, ensuring Levy's standards are not only met but consistently exceeded - for clients, guests and partners alike.

You'll act as the senior on-site leader and a trusted partner to the EICC, driving innovation, financial performance and a culture of pride, inclusion and excellence.

Key Responsibilities

Strategic & Commercial Leadership

• Own and deliver the overall business strategy for Levy at EICC, aligned to Levy UK & Ireland objectives.
• Drive revenue growth, profitability and commercial innovation across all food and beverage operations.
• Lead annual budgeting, forecasting and long-term financial planning, ensuring strong cost control and margin delivery.
• Identify new opportunities to enhance guest experience, efficiency and sustainability.

Operational Excellence

• Oversee all hospitality operations including conferences, banqueting, exhibitions, retail and bars.
• Ensure seamless delivery of complex, high-volume and high-profile events.
• Maintain outstanding standards of food quality, service, safety and compliance at all times.
• Champion continuous improvement and operational best practice.

Client & Stakeholder Management

• Build and maintain a strong, collaborative partnership with EICC leadership and key stakeholders.
• Act as the senior escalation point for clients, ensuring issues are resolved quickly and professionally.
• Represent Levy positively at internal and external forums.

People & Culture Leadership

• Lead, inspire and develop a diverse management team and workforce.
• Create a culture where people feel valued, supported and empowered to perform at their best.
• Drive engagement, retention, succession planning and talent development.
• Champion Levy's commitments to inclusion, wellbeing and sustainability.

Governance, Safety & Compliance

• Ensure full compliance with food safety, health & safety, licensing and employment legislation.
• Embed Levy's safety-first culture across all teams and operations.
• Maintain robust controls, audits and reporting processes.

What We're Looking For

• Proven General Manager or Senior Operations leadership experience within large-scale hospitality, events or venue environments.
• Strong commercial and financial acumen, with experience managing complex P&Ls.
• A confident, credible leader with the ability to influence senior stakeholders and clients.
• Experience leading large, multi-site or multi-function teams in fast-paced environments.
• Passion for food, service, innovation and guest experience.
• Calm under pressure, highly organised and solutions-focused.

Why Join Levy at EICC?

• Be part of Levy - a global leader redefining premium hospitality experiences.
• Lead one of Scotland's most iconic and dynamic conference venues.
• Work in partnership with a world-class destination brand.
• Competitive salary, bonus and benefits package.
• Real opportunities to shape the future of the business and develop your career.