General Manager

Mamma Mia Summertown; Oxford; On-site; GBP 42,000 - 50,000; Full time

Job summary

A beloved local restaurant in Oxford is seeking an experienced Restaurant Manager to lead operations and ensure high standards of service. The ideal candidate will have strong leadership, communication skills, and a passion for the hospitality industry. Responsibilities include managing day-to-day operations, staff recruitment and training, and maintaining customer relationships. This role offers a competitive salary package of 50K+ and opportunities for ongoing training and development in a dynamic work environment.

Benefits

Competitive salary package

Ongoing training and development opportunities

Supportive work environment

Qualifications

• Previous experience as a Restaurant Manager.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in restaurant management software and POS systems.
• Financial acumen and budgeting experience.
• Knowledge of food safety standards and regulations.
• A passion for building community relationships.

Responsibilities

• Lead and inspire your restaurant team in a hands-on role.
• Oversee day-to-day operations for seamless service.
• Maintain and strengthen customer relationships and reputation.
• Recruit, train, and manage front-of-house staff.
• Manage inventory levels and order supplies.
• Collaborate with the Head Chef to meet high food standards.

Skills

Leadership Skills

Communication Skills

Team Management

Customer Service

Technical Skills

Business Acumen

Health and Safety Knowledge

Tools

Restaurant management software

Point-of-sale systems

Job description

For decades, our beloved neighbourhood restaurant has been a staple in the North Oxford community. Mamma Mia is renowned for its handmade pizza, fabulous pasta dishes and hospitality. We pride ourselves on our excellent reputation and the loyalty of our thousands of regular guests. We are now seeking an experienced and passionate Restaurant / GM to join our team and help us continue to thrive.

Job Summary

As Restaurant Manager, you will be responsible for maintaining the high standards of service and quality that our guests have come to expect in both our Summertown and Jericho restaurants. This role requires strong leadership, excellent communication skills, and the ability to work well under pressure while fostering a warm and welcoming atmosphere.

Key Responsibilities

• Hands‑on front‑of‑house role, where you will lead and inspire your restaurant team.
• Operational Management – Oversee day‑to‑day operations to ensure seamless service.
• Customer Service – Maintain and strengthen our excellent customer relationships and reputation for quality and hospitality.
• Team Leadership – Recruit, train, and manage front‑of‑house staff to promote a positive and customer‑focused work environment, including scheduling for both Summertown & Jericho restaurants.
• Stock Management – Manage inventory levels and order supplies as needed.
• Collaboration – Work closely with the Head Chef to ensure that our pizzas, pasta and full menu offers are consistently delivered to our high standards.

Skills and Qualifications

• Proven Experience – Previous experience as a Restaurant Manager.
• Leadership Skills – Strong leadership and team management abilities.
• Communication Skills – Excellent communication and interpersonal skills.
• Technical Skills – Proficiency in restaurant management software and point‑of‑sale systems.
• Business Acumen – Financial acumen and budgeting experience.
• Health and Safety – Knowledge of food safety standards and regulations.
• Community Focus – A genuine passion for building and maintaining strong community relationships.

What We Offer

• Competitive salary package: 50K +
• Ongoing training and professional development opportunities. Dynamic and supportive work environment with a dedicated team.
• The opportunity to be part of a beloved local institution.

Additional Note

We are particularly interested in candidates who share our commitment to serving high‑quality, authentic dishes and fostering a warm, welcoming atmosphere for our guests. If you are passionate about Italian cuisine and delivering exceptional hospitality, this role could be an excellent fit for you.

How to Apply

If you are a motivated and experienced restaurant professional with a passion for community‑driven establishments and a love for great fresh food, please submit your application, including your resume and a cover letter, to [e-mail]. We look forward to hearing from you!