General Manager

Shepherd Neame Ltd; Dartford; On-site; GBP 150,000 - 200,000; Full time

Job summary

A historic brewing company is seeking a General Manager in Dartford to lead a team at a waterside dining venue. The candidate will ensure excellent customer service, drive business growth, and create an inclusive culture. Experience in hospitality management is essential. The role offers competitive salary, private accommodation, and various employee perks.

Benefits

Competitive annual salary package

Private live in accommodation if required

Bonus scheme

Private health care scheme

25% discount on food and drink

Flexible working hours

Qualifications

• Experience in managing a team within hospitality or service-led environment.
• Ability to create an inclusive culture.
• Strive to achieve business objectives and customer satisfaction.

Responsibilities

• Lead and develop team to ensure excellent customer service.
• Achieve key business objectives.
• Promote a supportive work environment.

Skills

Leadership

Customer service

Team management

Hospitality experience

Job description

General Manager

Shepherd Neame is on the lookout for a General Manager with bags of personality to join our team. If you have previous experience managing a team within hospitality or a service-led environment and you are looking for a new and rewarding challenge, this may be just the job for you.

A waterside dining destination in Dartford, The Wharf serves up fine food and drinks with a side of stunning views. Situated on Cotton Lake, The Wharf is a destination in itself. Perfect for a relaxed bite to eat after a busy day shopping at the nearby Bluewater complex. Relax and unwind overlooking the water from our terrace and large garden.

As an ambassador for our brand, you will create an inclusive culture within the business, leading and developing your team to ensure excellent customer service at every opportunity. With the support of your Operations Manager you will strive to achieve key business objectives within your site whilst delivering continued growth, customer satisfaction and success.

WHAT’S IN IT FOR YOU?

• Competitive annual salary package
• Private live in accommodation if required
• Bonus scheme
• Private health care scheme
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight Managed House Hotel bookings
• Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
• Sheps Hut discounts and special offers hub on hundreds of high street shops and services
• Access to a Workplace Mental Health Platform
• Company pension plan
• The opportunity to develop & move within our pubs, the Brewery & Support Office
• Flexible working hours

Shepherd Neame may be Britain's oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills:

• Working Together
• Pride and Passion
• Authenticity
• Sheps Spirit

WHO ARE WE?

Britain's oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.

Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.

General Manager

Shepherd Neame
Dartford, UK
Permanent

Published on 26 Sep 2025