Funeral Director

Co-op Group; Colchester; On-site; GBP 29,000; Full time

Job summary

A community-focused organization in the UK is seeking a Funeral Director to oversee client service and support funeral ceremonies. The role requires compassion and managerial experience, ensuring high service levels and relationship building in the community. Responsibilities include leading ceremonies and referring regulated work to certified colleagues. The position offers a competitive salary and a variety of benefits, including discounts and career development opportunities.

Benefits

30% off Co-op branded products

10% off other brands

Pension with up to 10% employer contributions

23 days of holidays (pro rata)

Employee Assistance Programme

Access to virtual GP

Endless career development opportunities

Flexibility of money management with Wagestream

Qualifications

• Experience in a managerial role preferred.
• Comfortable with direct contact with the deceased.
• Ability to manage client relationships effectively.

Responsibilities

• Ensure client needs and service levels are met.
• Act as the main point of contact for clients.
• Conduct ceremonies and support funerals as needed.
• Refer regulated work to a certified colleague.
• Maintain relationships with team and community.

Skills

Compassion

Customer focus

Detail oriented

Managerial experience

Cool under pressure

UK manual driving license

Job description

Funeral Director

£28,762 (£14.75 per hour) plus benefits

Full time 37.5 hours per week, Working Monday - Friday 9am - 5pm, you’ll also be part of the on call rota

Great Tey, CO6 1JE and the surrounding areas Ipswich, Colchester, Clacton, Braintree, Witham, Chelmsford and Brentwood area

No experience needed.

Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for.

Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards.

Please carefully consider your comfort levels with these responsibilities before applying.

What you’ll do

• Make sure client needs, service levels and KPIs are met
• Be clients’ main point of contact; supporting and guiding with the help of the wider team
• Support funerals – conducting the ceremony, leading the team and carrying the deceased when necessary
• Make sure all regulated work, including funeral planning appointments, is referred to a ‘certified colleague’
• Build and maintain relationships with the team, clients and the community

This role would suit people who have

• A commercial mind‑set and experience in a managerial role
• A true customer focus and a real passion for delivering a great service
• The ability to capture intricate detail and make sure it is reflected in the service we deliver
• Compassion, understanding and empathy, and the ability to keep a cool head under pressure
• A UK manual driving licence

Why Co‑op?

• 30% off Co‑op branded products in our food stores all year‑round
• 10% off other brands in our food stores all year‑round
• Discounts on other Co‑op products and services
• 23 days holidays (pro rata, rising with service)
• A pension with up to 10% employer contributions
• Access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day
• Access to virtual GP and free eye tests
• Endless career development opportunities including apprenticeships
• Friendly, supportive team and the knowledge that you make a huge difference to your community
• Access to Wagestream – a money management app that gives you access to a percentage of your pay as you earn it

Building an inclusive work environment

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

As part of your application you’ll need to complete an online assessment. It will take you around 20 minutes to complete this test.

If you’re successful in your application, we’ll perform some background checks as part of our pre‑employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We’ll also check your social media activity on platforms like Facebook, Twitter and Instagram.

Any offer of employment made will be conditional upon the completion of pre‑employment screening checks.